PST Information Center

Test Day Requirements - 911 Dispatch

Test Date Reminders:

  • You must bring valid government-issued photo identification.
  • Don’t forget your notarized “Applicant Liability Waiver and Release Agreement”. If you do not have your waiver notarized we will have a notary available at the test site for a fee. The notary will only be available until 10 minutes prior to the test beginning.  If your waiver is not notarized, you will not be allowed to test.
  • Ensure you have assigned a passing typing test score to your test. Minimum passing score on the typing test is 35 WPM with 90% accuracy for most departments. Cowlitz County, NORCOM, Port Angeles, Port of Seattle, SECOMM, SNOPAC, and Valley Com require 40 WPM with 90% accuracy. Spokane County Communications require 45 WPM with 90% accuracy. Failure to complete a passing typing test will result in your application and test score from not being sent to the agency/agencies you applied to.
  • Arrive at least 30 minutes prior to your scheduled testing time for registration. If you arrive late you will not be permitted to test and will be required to reschedule.

Allocate approximately 3 – 3 1/2 hours for the exam.

The following items are not allowed in the written test room:
Bags/Purses, Mechanical Pencils, Electronic Devices (Cell Phones, Watches, Cameras, Calculators, PDA’s, MP3 Players, etc) or any other items determined inappropriate by testing proctors. It is your responsibility to secure these items prior to entering the written test room.

Other Important Information

The information that you provided in your account profile, your test dates and scores, and your Personal History Statement will be made available to the agency or agencies to which you applied.  Please review for this information for accuracy.  It is your responsibility to make any changes/corrections in your account before your test date.

The exam you will be administered is an audio-based assessment that measures critical dispatch skills of listening comprehension, problem-solving, multitasking and composure under stress.  You will listen to instructions, various scenarios, and are allowed to take notes during the exam. You will be asked a series of questions about the scenarios.  In addition, other questions will be presented in writing. A Preparation Guide is available for purchase to help you study for the exam via our online Store.

You are required to complete the online typing test before the day of your exam, and are responsible to selecting your highest score to forward to the agencies you applied to. You must complete this critical step from the dashboard of your My Account on our website

Failure to complete & select your typing test score may result in your application & test score not being sent to the agency/agencies, as there will be no typing test score to report.  

Tips for the Day of the Exam:

  • Prepare

    You will increase your chances of obtaining your best score if you spend some time preparing.

  • Rest

    Get a good night’s sleep before the exam.  Try to ensure that you are in the best possible physical and mental condition on the day of the exam. Eat a healthy meal beforehand.

  • Confidence

    The more confident you are in your abilities, the more likely you are to do well on the exam.  Try to stay focused on the exam so that you don’t lose your place or miss some important information that is presented. Focus on becoming relaxed but concentrate on the examination.

  • Positive Attitude

    This examination is an opportunity for you to show your skills and abilities, and a positive attitude can impact your test score.

Look at this exam as a challenge but try not to get “stressed out” by thinking about it and over-analyzing it too much;

Remember that passing this examination is the first step in the selection process, but it is not the only piece of information used to make the hiring decision.

Make all necessary arrangements to ensure that you arrive early at the test site.  You may need to make advance arrangements for such things as a ride to the test site or childcare. It would be wise to allow for more time due to potential poor weather or traffic delays. Give yourself ample time to settle in at the test site.