911 Dispatch Position

South Sound 911 - Records - Data Dispatch & Records Specialist



The information herein is provided by the respective agency and is only as accurate and as up-to-date as the agency representative(s) update this information. PST is not responsible for the veracity of this data as it is provided directly from the agency. It is ultimately the applicant's responsibility to verify any information about the agency with the agency.

South Sound 911 - Records - Data Dispatch & Records Specialist

Last updated on November 10, 2022
PST Partner Agency since January 12, 2021

Vacancy: 1

Testing Deadline: December 31, 2022.

Important Information

South Sound 911 is continuously hiring for 911 records positions within our agency. Records positions do not require completion of the dispatch written test, only a complete Personal History Statement. If applying for Records positions, please complete your Personal History Statement (PHS) by the listed deadline. We will review your PHS, and if approved, you will be invited to participate in our online skills assessment test (CritiCall). After this deadline, testing scores will be considered for the next hiring class. 

For more information, visit https://southsound911.org, or attend our next Recruiting Academy Informational Session on a future date TBD. Please visit our website for more details.

Community Information

Our service area is geographically diverse and demanding. Pierce County is the second most populous county in Washington state and a hub of international travel and commerce – via the Port of Tacoma, the largest transportation corridor in the state (Interstate-5), Puget Sound, its proximity to the Canadian border, and its position as a Pacific Rim state. It is also a major part of the state’s military core with Joint Base Lewis-McChord located within the county. 

Pierce County’s 1,790 square miles include a forested mountain range with the largest active volcano in the Pacific Northwest (Mount Rainier), several major earthquake faults, 217 miles of Puget Sound saltwater shorelines, and a 2,400-acre port facility.

Department Information

South Sound 911 is recognized as an expert in building police and fire dispatch interoperability. The agency is now operating two 911 centers in Pierce County; together they answer approximately 900,000 emergency and non-emergency calls annually for 19 law enforcement and 18 fire/EMS agencies. The agency also supports a Records department (also known as Information Services), which provides services for the law enforcement and criminal justice communities, and the public.

South Sound 911 currently employs approximately 240 personnel, many of whom work various shifts to provide 24-hour service for 911, dispatch, and records.

Area Information

County: Pierce
Population: 843,954
# of Staff: 240

Hiring Status

South Sound 911 - Records - Data Dispatch & Records Specialist has 1 vacancy.

The deadline to test for the next hiring cycle is December 31, 2022.

*The South Sound 911 Records Division is currently accepting applications for an eligible waitlist, only. We will be continuing with a hiring process to establish a list. Once a position becomes available, we will utilize the eligibility list to fill vacancies. A date of hire is unknown at this time, and dependent upon openings as they become available.*

South Sound 911 is continuously hiring for positions within our Records division. If you are interested in a career with South Sound 911, please select our Agency to receive your Personal History Statement (PHS). This is the first step in the application process for the Records division. The current PHS submission deadline for the next hiring class is TBD. After this date, we will review and consider candidates for the next recruitment class.

Salary Information

Pay scale information:

Records Information Specialist - Data Dispatcher/Records Specialist – $28.70 - $34.89/hr

Benefit Information

South Sound 911 provides excellent and comprehensive benefit plans for employees and their dependents, as well as participation in the state’s retirement system. Benefits include:
Medical, Dental and Vision Coverage, Vacation Leave, Sick Leave, Holidays, Life Insurance, Long Term Disability, Employee Assistance Program, Retirement through WA Sate Department of Retirement Systems PERS 2 or PERS 3 plans, and Deferred Compensation Plan.

South Sound 911 - Records - Data Dispatch & Records Specialist Requirements

Category Requirement Required at time of...
    Test Hire
Written Examination No, not required
Typing Test Yes, required

The typing test is a critical component of your written test score and you are required to complete the online typing test within 90 days (before or after) your written exam. You will be allowed four (4) attempts at the typing test every seven (7) days and are responsible for selecting the score that you want PST to forward to the agencies you have applied with.

35 WPM; 90% Accuracy

Minimum Age 18
US Citizen/Lawful Permanent Resident Eligible to work in the U.S.
High School Grad/ GED Yes
Felony Conviction(s) as an Adult Reviewed and considered on a case by case basis
Felony Conviction(s) as a Juvenile Reviewed and considered on a case by case basis
Ability to Read & Write the English Language Must be able to communicate fluently in English.
Vision Requirements Ability to see computer monitor, depth perception, color vision.
Multiple Scores from Same Applicant We only consider the most recent score
Request/Access Scores On an as-needed basis as vacancies occur

Contact Information

South Sound 911 - Records - Data Dispatch & Records Specialist

3580 Pacific Ave
Tacoma, WA 98418 Pierce County


Agency Test Requirements
Written Examination: No, not required
Typing Test: Yes, required

Other South Sound 911 positions

911 Communications & Dispatch
LATERAL 911 Dispatch & Communications

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