911 Dispatch Position

South Sound 911 - Records Specialist



The information herein is provided by the respective agency and is only as accurate and as up-to-date as the agency representative(s) update this information. PST is not responsible for the veracity of this data as it is provided directly from the agency. It is ultimately the applicant's responsibility to verify any information about the agency with the agency.

South Sound 911 - Records Specialist

Last updated on September 26, 2023
PST Partner Agency since January 12, 2021

Testing Deadline: November 30, -0001.

Important Information

***The South Sound 911 Records Division is currently accepting applications for an eligible waitlist, only. We will be continuing with a hiring process to establish a list. Once a position becomes available, we will utilize the eligibility list to fill vacancies. A date of hire is unknown at this time, and dependent upon openings as they become available.***

South Sound 911 is continuously hiring for 911 records positions within our agency. Records positions do not require completion of the dispatch written test, only a complete Personal History Statement. If applying for Records positions, please complete your Personal History Statement (PHS) by the listed deadline. We will review your PHS, and if approved, you will be invited to participate in our online skills assessment test (CritiCall). After this deadline, testing scores will be considered for the next hiring class.

For more information, visit https://southsound911.org, or attend our next Recruiting Academy Informational Session on a future date TBD. Please visit our website for more details.

Community Information

Our service area is geographically diverse and demanding. Pierce County is the second most populous county in Washington state and a hub of international travel and commerce – via the Port of Tacoma, the largest transportation corridor in the state (Interstate-5), Puget Sound, its proximity to the Canadian border, and its position as a Pacific Rim state. It is also a major part of the state’s military core with Joint Base Lewis-McChord located within the county. 

Pierce County’s 1,790 square miles include a forested mountain range with the largest active volcano in the Pacific Northwest (Mount Rainier), several major earthquake faults, 217 miles of Puget Sound saltwater shorelines, and a 2,400-acre port facility.

Department Information

South Sound 911 is recognized as an expert in building police and fire dispatch interoperability. The agency is now operating one 911 center in Pierce County, answering approximately 1,000,000 emergency and non-emergency calls annually for 19 law enforcement and 18 fire/EMS agencies. The agency also supports a Records department (also known as Information Services), which provides services for the law enforcement and criminal justice communities, and the public.

South Sound 911 currently employs approximately 280 personnel, many of whom work various shifts to provide 24-hour service for 911, dispatch, and records.

Job Description


As part of South Sound 911 Support Services Division, within the Records Department, this position performs technical, complex and specialized work related to processing and maintaining law enforcement reports and records; processes firearm transfer and concealed pistol license applications; communicates with law enforcement and other agencies to obtain and provide information; provides information and assistance to citizens as requested regarding police reports, accident forms, firearm licenses and other documents or information. This position requires ongoing multitasking ability, and work is performed using independent judgment and decision making under limited supervision. This position is supervised by the Records Supervisors and has no direct supervisory responsibilities.


Assist citizens at the front counter, on the phone or electronically with requests for police reports, accident forms, licenses, permits, registrations, fingerprints, criminal history and other documents or information; assist the public in preparing various forms and reports and providing routine information and assistance. Issue permits, licenses and collect fees according to established procedures.

Receive, process and distribute a variety of law enforcement reports according to established procedures. Enter, supplement, and approve law enforcement records/reports into the Records Management System (RMS); check for accuracy and make corrections as needed.

Query, enter, modify and clear criminal justice information in local, state, and national databases, to include stolen vehicles, firearms, boats, articles and missing persons. Quality check and second check ACCESS entries as required.

Conduct criminal history background requests and process bookings at local jails; obtain and provide information as required to law enforcement and other appropriate agencies; distribute materials as requested.

Provide training and orientation to new employees; assist coworkers as necessary when available; work in a team environment. Attend meetings or training during shift or on overtime as directed.

Operate a variety of communication equipment such as personal computer, Computer Aided Dispatch (CAD) software, and telephone system.

Area Information

County: Pierce
Population: 843,954
# of Staff: 280

Hiring Status

The deadline to test for the next hiring cycle is November 30, -0001.

*The South Sound 911 Records Division is currently accepting applications for an eligible waitlist, only. We will be continuing with a hiring process to establish a list. Once a position becomes available, we will utilize the eligibility list to fill vacancies. A date of hire is unknown at this time, and dependent upon openings as they become available.*

South Sound 911 is continuously hiring for positions within our Records division. If you are interested in a career with South Sound 911, please select our Agency to receive your Personal History Statement (PHS). This is the first step in the application process for the Records division. The current PHS submission deadline for the next hiring class is TBD. After this date, we will review and consider candidates for the next recruitment class.

Salary Information

Pay scale information:

Records Information Specialist -  $29.70 - $36.11/hr

Benefit Information



VACATION LEAVE: Employees receive 96 hours of vacation per year initially. Vacation leave accrual increases occur on an employee's anniversary date.

SICK LEAVE: Employees receive 96 hours of sick leave per year.

HOLIDAYS: Employees receive 104 hours paid holidays.


MEDICAL COVERAGE: Choice of four medical plans which include prescription drug coverage for the employee and their dependents. Employees choosing the AWC HealthFirst $250 Plan or Kaiser Permanente $200 deductible plan pay a monthly contribution amount of $40 for employee only and $80 for family coverage. South Sound 911 pays the remaining monthly premium.

South Sound 911 will pay 100% of the premiums for both employees and dependents electing one of the High Deductible Health Plans and contribute $2,400 for an individual and $4,800 for a family annually into an employee Health Savings Account (HSA). Employees will also be able to contribute to their HSA.

In addition, all South Sound 911 employees covered by another medical plan may be eligible to participate in the Opt-Out Program. In order to be eligible, the employee must certify that he/she and any qualifying dependents are covered on another medical plan. Employees approved to participate in the Opt-Out Program shall receive a monthly distribution of $500 to a qualified 457 deferred compensation plan. These contributions will apply to the annual maximum deferred contribution limits. Employees may only apply for the Opt-Out Program during open enrollment or at initial hire. Determination of eligibility shall be at the sole discretion of South Sound 911.

VISION: Vision coverage is offered through VSP for the employee and their dependents. South Sound 911 pays the monthly premium.

DENTAL COVERAGE: Choice of two dental programs for the employee and their dependents. South Sound 911 pays the monthly premium.

LIFE INSURANCE AND LONG TERM DISABILITY: South Sound 911 provides an employer paid life insurance benefit of 1x annual salary for all full time employees. Supplemental life and supplemental spousal life insurance are available at the employee’s expense. Employees also receive employer paid long-term disability coverage. The waiting period for long-term disability coverage is 180 days and payment is at 60% of the employee's monthly salary.

EMPLOYEE ASSISTANCE PROGRAM: ComPsych is an Employee Assistance Program offered to South Sound 911 employees and their families

For AWC specific benefit questions, you are welcome to contact AWC Employee Benefit Trust at 1-800-562-8981 or 360-753-4137, email: benefitinfo@awcnet.org  website: www.awctrust.org.

WELLNESS PROGRAM: South Sound 911 offers several fun and engaging wellness activities throughout the year. For information about the South Sound 911 Wellness Program, please contact Gracie Burkhart atgracie.burkhart@southsound911.org or 253-287-4808.


OTHER INSURANCE: Short Term Disability and other insurance options are available through AFLAC at the expense of the employee.

RETIREMENT: South Sound 911 employees participate in the Washington State Department of Retirement Systems Public Employees’ Retirement System (PERS). PERS Plan 2 is a defined benefit plan and PERS Plan 3 is a defined benefit plan that includes a member-funded defined contribution component. Employees new to PERS will select PERS Plan 2 or PERS Plan 3 within 90-days of initial hire. New hires who were previously PERS members will complete new enrollment and beneficiary forms upon their transition to South Sound 911. Those who are PERS 3 plan members will have the opportunity to elect a new contribution rate during their initial hire with South Sound 911. For more information on retirement plans, please visit www.drs.wa.gov or call 360-664-7000.

SOCIAL SECURITY REPLACEMENT PLAN: South Sound 911 makes contributions on behalf of all eligible employees to a 401(a) Social Security replacement plan, in addition to contributions made by the employee. Employer and employee contributions mirror Social Security, which are 6.2% of wages up to the annual Social Security Wage Base maximum.

DEFERRED COMPENSATION PROGRAM: South Sound 911 employees have access to a deferred compensation program through Mission Square. Quarterly one-on-one meetings with a retirement plans specialist from Mission Square are made available to employees at the work site.

PAY PERIODS: South Sound 911 has 26 payroll periods. Pay dates occur every other Friday and checks are deposited via direct deposit.

Have additional benefit or payroll questions? Please contact Gracie Burkhart, Payroll and Benefits Manager at 253-287-4808 or gracie.burkhart@southsound911.org.

South Sound 911 - Records Specialist Requirements

Category Requirement Required at time of...
    Test Hire
Written Examination No, not required
Typing Test No, not required (may be required later)
Minimum Age 18
US Citizen/Lawful Permanent Resident Eligible to work in the U.S.
High School Grad/ GED Yes
Felony Conviction(s) as an Adult Reviewed and considered on a case by case basis
Felony Conviction(s) as a Juvenile Reviewed and considered on a case by case basis
Ability to Read & Write the English Language Must be able to communicate fluently in English.
Vision Requirements Ability to see computer monitor, depth perception, color vision.
Multiple Scores from Same Applicant We only consider the most recent score
Request/Access Scores On an as-needed basis as vacancies occur

Contact Information

South Sound 911 - Records Specialist

3580 Pacific Ave
Tacoma, WA 98418 Pierce County


Agency Test Requirements
Written Examination: No, not required
Typing Test: No, not required (may be required later)

Other South Sound 911 positions

911 Call-Taker & Dispatcher
LATERAL Dispatcher & 911 Call-Taker
Data Dispatcher

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