911 Dispatch Position

South Sound 911 - LATERAL 911 Dispatch & Communications

 

PROFILE DISCLAIMER

The information herein is provided by the respective agency and is only as accurate and as up-to-date as the agency representative(s) update this information. PST is not responsible for the veracity of this data as it is provided directly from the agency. It is ultimately the applicant's responsibility to verify any information about the agency with the agency.

South Sound 911 - LATERAL 911 Dispatch & Communications

Last updated on August 05, 2021
PST Partner Agency since May 26, 2021

Vacancies: 10

Testing Deadline: November 30, 2021.

Important Information

Detailed job announcements can be found here: Lateral Communications Officer and Lateral Dispatcher

South Sound 911 is seeking experienced 911 telecommunicators to join our team! We are also welcoming applications from Law Enforcement and Firefighter personnel from agencies within Pierce County, as well. We have concurrent LATERAL processes for Communications Officer positions (911 Call-Takers) and Dispatcher positions, with ongoing proposed start dates.

If you are interested in a career with South Sound 911, please email HR@SouthSound911.org. Please include resume and letter of interest, detailing the size and call volume of current and past agency employment, along with any other relevant information. Please also complete your personal history statement (PHS) with Public Safety Testing.

Qualifications for Dispatcher Positions:

Graduation from high school or equivalent. Ability to perform split ear functions. Two years of experience involving considerable public contact and multi-tasking.

Candidates must have a minimum 3 years of recent experience as a Dispatcher within a 911 Public Safety Answering Point (PSAP) receiving a minimum of 300,000 calls annually.

Qualifications for Communications Officer Positions:

Graduation from high school or equivalent. Experience involving considerable public contact and multi-tasking.

Candidates must have a minimum 3 years of recent experience as a 911 call-taker within a 911 Public Safety Answering Point (PSAP).

Hiring Process:

Interested candidates should email HR@SouthSound911.org. Please include resume and letter of interest, detailing the size and call volume of current and past agency employment, along with any other relevant information. If selected to move forward in process, candidates will participate in additional process steps, as listed below, in sequential order:

Additional steps of Lateral Process:

  • Completion of Personal History Statement through Public Safety Testing (online, no cost)
  • Complete Dispatcher CritiCall Test (online, no cost)
  • Panel Interview (in-person strongly preferred, will consider virtual setting as needed)
  • Conditional Offer
  • Fingerprinting (in-person)
  • Observation (in-person, can be combined with fingerprinting session)
  • Background Investigation
  • Psychological Assessment (virtual)
  • Fit Assessment (online – PXT Select)
  • Final Interviews with Executive Staff (in-person strongly preferred, will consider virtual setting as needed)
  • Medical/Drug Screen (in-person, or if out of area, can arrange for local-to-candidate testing)
  • Final Offer

Incentives:

Lateral candidates receiving a final offer of employment after completing the process will receive the following:

  • $2,000 hiring incentive upon date of hire*

Starting salary will be dependent on number of years’ experience in a Dispatch or Communications role, as follows:

  • < 5 years’ experience – Step 2 ($34.93/hour)
  • 5-10 years’ experience – Step 3 ($36.68/hour)
  • 10+ years’ experience – Step 4 ($38.51/hour)

If you have any questions regarding this announcement, please contact Laura Lakowske @ 253-625-0813 or laura.lakowske@southsound911.org.

*Hiring incentive will be paid in full at time of hire, on the first eligible pay date. The hiring incentive is subject to all required taxes and withholdings. Retention of full amount of hiring incentive is contingent upon continued employment with agency. If employee leaves at any point prior to their 2-year anniversary, a repayment schedule will apply.

For more information or to view the official announcements, visit https://southsound911.org/careers/

Community Information

Our service area is geographically diverse and demanding. Pierce County is the second most populous county in Washington state and a hub of international travel and commerce – via the Port of Tacoma, the largest transportation corridor in the state (Interstate-5), Puget Sound, its proximity to the Canadian border, and its position as a Pacific Rim state. It is also a major part of the state’s military core with Joint Base Lewis-McChord located within the county. 

Pierce County’s 1,790 square miles include a forested mountain range with the largest active volcano in the Pacific Northwest (Mount Rainier), several major earthquake faults, 217 miles of Puget Sound saltwater shorelines, and a 2,400-acre port facility.

Department Information

South Sound 911 is recognized as an expert in building police and fire dispatch interoperability. The agency is now operating two 911 centers in Pierce County; together they answer approximately 900,000 emergency and non-emergency calls annually for 19 law enforcement and 18 fire/EMS agencies.

South Sound 911 currently employs approximately 240 personnel, many of whom work various shifts to provide 24-hour service for 911, dispatch, and records management.

Area Information

County: Pierce
Population: 843,954
# of Staff: 240

Hiring Status

South Sound 911 - LATERAL 911 Dispatch & Communications has 10 vacancies.

The deadline to test for the next hiring cycle is November 30, 2021.

South Sound 911 is seeking experienced 911 telecommunicators to join our team! We are also welcoming applications from Law Enforcement and Firefighter personnel from agencies within Pierce County, as well. We have concurrent lateral processes for Communications Officer positions (911 Call-Takers) and Dispatch positions, with ongoing proposed start dates. 

If you are interested in a career with South Sound 911, please email HR@SouthSound911.org. Please include resume and letter of interest, detailing the size and call volume of current and past agency employment, along with any other relevant information. Please also complete your personal history statement (PHS) with Public Safety Testing.

Veterans - you may apply your education and training benefits toward the approved Communications Officer and Dispatcher On-the-Job training programs at South Sound 911.

Salary Information

Pay scale information:

911 Communications Officer (CO) – $28.08 – $34.12/hr

Dispatcher – $31.75 – $40.44/hr

Benefit Information

South Sound 911 provides excellent and comprehensive benefit plans for employees and their dependents, as well as participation in the state’s retirement system.

SOCIAL SECURITY REPLACEMENT PLAN: South Sound 911 makes contributions on behalf of all eligible employees to a 401(a) Social Security replacement plan, in addition to contributions made by the employee. Employer and employee contributions mirror Social Security, which are 6.2% of wages up to the annual Social Security Wage Base maximum.

ADDITIONAL BENEFITS INCLUDE: Medical, Dental and Vision Coverage, Vacation Leave, Sick Leave, Holidays, Life Insurance, Long Term Disability, Employee Assistance Program, Retirement through WA Sate Department of Retirement Systems PERS 2 or PERS 3 plans, and Deferred Compensation Plan.

South Sound 911 - LATERAL 911 Dispatch & Communications Requirements

Category Requirement Required at time of...
    Test Hire
Written Examination No, not required

You do not need to complete a test through Public Safety Testing to apply for this position. You do need to complete your personal history statement (PHS) if you are selected to move forward in the process after initial review of your application submitted to hr@southsound911.org. We encourage you to complete the PHS as early as possible.

Typing Test Yes, required

The typing test is a critical component of your written test score and you are required to complete the online typing test before the day of your exam. You will be allowed four (4) attempts at the typing test every seven (7) days and are responsible for selecting the score that you want PST to forward to the agencies you have applied with.

**No Typing Test required for this position**

Minimum Age 18
US Citizen/Lawful Permanent Resident Eligible to work in the U.S.
High School Grad/ GED Yes
Felony Conviction(s) as an Adult Reviewed and considered on a case by case basis
Felony Conviction(s) as a Juvenile Reviewed and considered on a case by case basis
Ability to Read & Write the English Language Must be able to communicate fluently in English.
Vision Requirements Ability to see computer monitor, depth perception, color vision.
Prior Experience Requirement

Qualifications for Dispatcher Positions:

Graduation from high school or equivalent. Ability to perform split ear functions. Two years of experience involving considerable public contact and multi-tasking.

Candidates must have a minimum 3 years of experience as a Dispatcher within a 911 Public Safety Answering Point (PSAP) receiving a minimum of 300,000 calls annually.

Qualifications for Communications Officer Positions:

Graduation from high school or equivalent. Experience involving considerable public contact and multi-tasking.

Candidates must have a minimum 3 years of experience as a 911 call-taker within a 911 Public Safety Answering Point (PSAP).

Contact Information

South Sound 911 - LATERAL 911 Dispatch & Communications

3580 Pacific Ave
Tacoma, WA 98418 Pierce County
(253) 287-4900

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Agency Test Requirements
Written Examination: No, not required
Typing Test: Yes, required


Other South Sound 911 positions

911 Communications & Dispatch
Records - Data Dispatch & Records Specialist

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