The information herein is provided by the respective agency and is only as accurate and as up-to-date as the agency representative(s) update this information. PST is not responsible for the veracity of this data as it is provided directly from the agency. It is ultimately the applicant's responsibility to verify any information about the agency with the agency.
South Sound 911 - Dispatch and Records Positions
Last updated on October 19, 2020
PST Partner Agency since November 27, 2013
Testing Deadline: March 15, 2021.
South Sound 911 is continuously hiring for positions within our Law Enforcement & Fire Communications, and Records Divisions. If you are interested in being considered, please select us as an Agency to receive your testing scores. Our next hiring class will be mid-2021 (date TBD). Please complete the Dispatcher Written Exam and your Personal History Statement (PHS) by March 15th, 2021. We will begin reviewing scores and PHS's in November 2020, and if approved, you will be invited to attend our in-house skills assessment test (CritiCall) in January/February/March. After this deadline, testing scores will be considered for the Fall 2021 hiring class.
For more information, visit https://southsound911.org, or attend our next Recruiting Academy Informational Session on a future date TBD*, located at TPD headquarters; 3701 S Pine Street, Tacoma WA 98409. Room 1210.
*We will announce the next Recruiting Academy informational session as soon as we are able to determine an appropriate date, considering directives associated to the COVID-19 pandemic*
Our service area is geographically diverse and demanding. Pierce County is the second most populous county in Washington state and a hub of international travel and commerce – via the Port of Tacoma, the largest transportation corridor in the state (Interstate-5), Puget Sound, its proximity to the Canadian border, and its position as a Pacific Rim state. It is also a major part of the state’s military core with Joint Base Lewis-McChord located within the county.
Pierce County’s 1,790 square miles include a forested mountain range with the largest active volcano in the Pacific Northwest (Mount Rainier), several major earthquake faults, 217 miles of Puget Sound saltwater shorelines, and a 2,400-acre port facility.
South Sound 911 is recognized as an expert in building police and fire dispatch interoperability. The agency is now operating two 911 centers in Pierce County; together they answer approximately 900,000 emergency and non-emergency calls annually for 19 law enforcement and 18 fire/EMS agencies.
South Sound 911 currently employs approximately 230 personnel, many of whom work various shifts to provide 24-hour service for 911, dispatch, and records management.
# of Staff: 235
South Sound 911 - Dispatch and Records Positions has 8 vacancies.
The deadline to test for the next hiring cycle is March 15, 2021.
South Sound 911 is continuously hiring for positions within our Law Enforcement & Fire Communications, and Records Divisions.
If you are interested in a career with South Sound 911, please select our Agency to receive your testing scores.
Veterans - you may apply your education and training benefits toward the approved Communications Support Officer, Communications Officer and Dispatcher On-the-Job training programs at South Sound 911.
Pay scale information:
Law Enforcement Communications Support Officer (CSO) – $24.73 – $30.06/hr
Law Enforcement Communications Officer (CO) – $28.08 – $34.12/hr
Records Information Specialist – $27.06 – $32.89/hr
Fire Dispatcher – $29.99 – $38.19/hr
*Law Enforcement Dispatcher – $31.75 – $40.44/hr
*not an entry -level position - must complete CO/CSO training prior to eligibility/consideration for this position
South Sound 911 provides excellent and comprehensive benefit plans for employees and their dependents, as well as participation in the state’s retirement system. Benefits include:
Medical, Dental and Vision Coverage, Vacation Leave, Sick Leave, Holidays, Life Insurance, Long Term Disability, Employee Assistance Program, Retirement through WA Sate Department of Retirement Systems PERS 2 or PERS 3 plans, and Deferred Compensation Plan.
South Sound 911 - Dispatch and Records Positions Requirements
|Category||Requirement||Required at time of...|
The typing test is a critical component of your written test score and you are required to complete the online typing test before the day of your exam. You will be allowed four (4) attempts at the typing test every seven (7) days and are responsible for selecting the score that you want PST to forward to the agencies you have applied with.
35 WPM; 90% Accuracy
|US Citizen/Lawful Permanent Resident||Eligible to work in the U.S.|
|High School Grad/ GED||Yes|
|Felony Conviction(s) as an Adult||Reviewed and considered on a case by case basis|
|Felony Conviction(s) as a Juvenile||Reviewed and considered on a case by case basis|
|Ability to Read & Write the English Language||Must be able to communicate fluently in English.|
|Vision Requirements||Ability to see computer monitor, depth perception, color vision.|
|Multiple Scores from Same Applicant||We only consider the most recent score|
|Request/ Access Scores||On an as-needed basis as vacancies occur|
|Dispatch Typing Test||35 WPM; 90% Accuracy|
TESTING IN WASHINGTON STATE CANCELED THROUGH MAY 31, 2020
All pre-employment tests in Washington State have been canceled until May 31, 2020 unless government restrictions are eased. With recent updates, facility closures, and government guidelines, this step is necessary and could be modified at any time. The health and safety of our customers, our staff, and their families is of the highest priority.
We will continue to evaluate developments and make changes to this policy as necessary. When we do resume testing, there will be plenty of events for everyone to test. We are in regular communication with our public safety agency partners, assessing alternatives to the traditional testing model and our testing policies. Any future updates will be posted on the PST website and our Facebook page.
If you have tested with PST in the past 12 months, there may be additional positions you are now eligible to add. Several departments have temporarily changed their testing policies due to the suspension in testing that COVID-19 has caused. Please login to your PST account and navigate to the ‘New Positions’ page to see what departments you can add! We will regularly update that page in your account as departments send updates.
FUTURE TEST REGISTRATION
We know that there will be testing in the future - we just don’t know when! We want you to be prepared for when testing begins again so we have created test events on our calendar that you can register for that will place you in a queue to be first notified. These tests are not “real” test events, they are essentially a holding area. You will be able to “reschedule” out of that event to any other event date/location at no cost. Registering now will also give you time to work on your Personal History Statement (PHS) so that your data will be ready and up-to-date to send to your departments once testing resumes.
To sign up for this placeholder event, select the June 15, 2020 test date in your category (police, fire, 911 dispatch, corrections, etc.).
You may also click on the test event of interest below to sign up:
Please check back here frequently and ‘Like’ our Facebook page to stay updated.
PST staff are working remotely and are available by email at email@example.com. We anticipate a high email volume and will respond as quickly as possible.