Job Summary

The Dispatcher serves as a vital communication link between the Tulalip Tribal Police Department and the Tulalip community. Ensure that calls for service received by the Tulalip Police Department are handled appropriately and in a timely manner. The primary duties include responding to and addressing any emergency or non-emergency calls and providing necessary assistance or important information. Will log each call, dispatching field units on routes, prioritize, and organize calls for service. Utilizes confidential police computer systems to access and read warrants, court documents, and police files for officers. Files, gathers data, and operates two-way radio communication, phones, and cellular devices.

Essential Job Duties

1. Maintains contact with officers on duty to ensure that they are safe in the field and assist all officers with all assistance needs.

2. Receive and process emergency and non-emergency calls for service, prioritizing radio transmissions and dispatching emergency responders, including police and fish and wildlife

3. Enters accurate and detailed information into the CAD (Computer Aided Dispatch system).

4. Operates and monitors two-way radio console, computer-aided dispatch (CAD) record management system (RMS), OMINIXX and Odyssey (court system), as well as monitoring the Audio and Video security system.

5. Ability to accurately capture, retain, and relay verbal information using English clearly.

6. Maintain accurate records and documentation of all calls and incidents in the CAD system.

7. Records and confirms warrant records, restraining orders, no contact order, and Tribal subpoenas.

8. Operates the police service ACCESS computer system, WACIC and NCIC system to enter stolen items or missing persons.

9. Read maps and relay directions as necessary.

10. Coordinate resources and communications between agencies during complex or high-risk incidents.

11. Keeps all emergency contact phone lists and the law enforcement contact list updated.

12. Responsible for keeping all information and records confidential.

13. Enter and modify information into a local, state and national computer database.

14. Process all reports, copy and send them to the appropriate agency daily, and make a file for entered items into WACIC/NCIC.

15. Maintains and keeps all office equipment in working order.

16. Responds to all report requests per the dispatch policy when the records specialist is not available.

17. Operates within the guidelines of the Tulalip Police Department policy and procedures.

18. Regular and satisfactory attendance and punctuality.

19. Other Related job duties as assigned.

Minimum Related Experience

• High School Diploma or GED required.

Minimum Related Experience

• One (1) year of experience utilizing verbal and written communications skills.

· One (1) year of computer experience utilizing Microsoft Office programs.

• One (1) year working in an office environment.

Required Licenses/Certifications/prerequisites/other

• CPR/First Aide Certificate *Will allow six (6) months to obtain.
• ACCESS Level Two Certification *Will allow six (6) months to be obtained.
• Must not be convicted of a felony or any violent crime.
• Employment is contingent upon successful completion of a pre-employment background check.
• Must pass a Tulalip Police Department background investigation that includes but is not limited to, completing a Personal History Packet, credit check, and passing a polygraph.

Knowledge of

• Rules, regulations, and procedures, including safety procedures, such as CPR and first aid. Policies and procedures may refer to department policies and procedures related to emergency communications and disaster and special response plans.
• MS Office Word, Excel, Power Point, Outlook, Internet etc.
• Telecommunications systems, which may include transmission, broadcasting, and switching systems, and computerized databases, including teletype operations and procedures.
• Dispatch codes, as well as standard abbreviations and industry terminology commonly used by emergency medical services and law enforcement agencies.
• Jurisdictional boundaries, as well as thoroughfares, landmarks, public buildings, and waterways within the jurisdiction.
• Criminal behavior and procedures relating to Tribal, State, and Federal laws.

Able to

• Use NCIC identification and Computer Aided Dispatch Software. Enter data into the computer proficiently.
• Enter data into the computer proficiently.
• Multi-task, working with multiple systems and monitors.
• Operate a multi-line phone system.
• Handle stressful and fast paced working environment.
• Develop and maintain cooperative and professional relationships with fellow employees, representatives from other departments, and supervisors.
• Use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters.
• Actively listen and communicate effectively through clear speech and hearing.
• Provide excellent customer service and problem solve effectively.
• Organize, plan, coordinate, and carry-out assigned tasks with accuracy and attention to detail.
• Demonstrate excellent communication skills both verbal and written.
• Maintain confidentiality and communicate with tact and discretion.
• Handle upset, angry, frustrated, and emotional clients, customers, or community members.
• Attend training as required.
• Work in a culturally diverse environment.
• Work a flexible rotating twelve (12) hour shift that includes days, swings, graveyard shifts and holidays.

Physical Requirements

· Dexterity for the operation of a computer, office machines, and routine paperwork.

· Tolerance for exposure to computer screens, for up to twelve hours per day.

· Must have adequate vision and hearing, with or without reasonable accommodation, to effectively perform the essential duties of a law enforcement dispatcher.

· Stamina to sit, stand, and/or walk for prolonged periods.

· Strength to lift objects weighing up to 50 lbs. occasionally.

Mobility to bend, stoop, and/or climb stairs on an everyday basis.

$30.23-$45.34 Depending on Experience