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Whitcom 911 - Multi-Agency 911 Dispatcher
Last updated on November 02, 2023
PST Partner Agency since May 17, 2022
Testing Deadline: December 31, 2023.
Whitcom 911 is accepting test results for the positions of Multi-Agency 911 Dispatcher on a continuous basis. The Personal History Statement must be completed through Public Safety Testing to be considered for the position. Test results are kept on file and valid until their expiration date. Oral boards are scheduled when the current eligibility list is exhausted or expires, whichever comes first.
Whitcom 911 is located in Pullman, along the rolling hills of the Palouse region of southeastern Washington, covering approximately 2178 miles. Whitcom is the Public Safety Answering Point (PSAP) for the region and dispatches all police, fire and EMS for Whitman County, Asotin County, and Moscow, Idaho, to include Washington State University and the University of Idaho. Our dispatch team receives and processes 9-1-1 and non-emergency telephone calls, and coordinates responses for Law, Fire, and EMS services.
The Palouse is close to mountain ranges, scenic lakes and rivers that offer an abundance of diverse recreational options for outdoor enthusiasts. Although the area is generally rural, there are many options for local cultural and community events throughout the year including PAC-12 sports, arts, and entertainment.
Pullman is a small town with the amenities, culture, and services typically offered in urban environments. With an unparalleled standard of living, opportunities to hike, fish, bike ride, or just enjoy more than eight miles of city pathways and trails, Pullman is a place to call home. Having a world class research institute of higher living, Pullman also provides students, visitors, and residents a vibrant college town environment and access to innumerable high quality activities.
Whitcom 911 is a regional multi-agency 911 dispatch center. Whitcom dispatches for all Law, Fire and EMS in Whitman County (Pullman, Washington State University and Whitman County), Asotin County (Clarkston, Asotin County and City of Asotin), and Moscow, Idaho and the University of Idaho.
Whitcom 911 is governed by an Executive Board of Directors made up of participating interlocal partners, Whitman County, WSU, and the City of Pullman. The eight-member Executive Board is composed of two voting members from each interlocal partner, and one voting member each from Asotin County and the City of Moscow.
This position is responsible for providing emergency radio dispatching and 911 services for a large number of agencies in and around Whitman County, Asotin County, and Moscow, Idaho. The successful candidate must be able to multi-task in a fast-paced work environment and type 50 words per minute, corrected. Successful candidates must be able to communicate clearly and effectively using telephone and radio equipment.
Successful candidates will complete 4-6 months of on-site training, in addition to Emergency Medical Dispatch and Emergency Fire Dispatch certification. Successful candidates will also attend the 40-hour basic dispatch academy.
Be at least 18 years of age.
Type 50 words per minute, corrected.
Have a High School Diploma or equivalent.
Have no felony convictions.
Pass written and computerized tests as well as a polygraph test.
Be able to look at multiple screens and sit for long periods of time.
Working in a 24-hour environment, 10- and 12-hour shifts, holiday's and weekends.
Attend work on a regular and dependable basis.
|Knowledge, Skills and Abilities-
Interact in a professional and respectful manner with staff and the public.
# of Staff: 28
Whitcom 911 - Multi-Agency 911 Dispatcher has 9 vacancies.
The deadline to test for the next hiring cycle is December 31, 2023.
Test results are kept on file and valid until their expiration date. Oral boards are scheduled when the current eligibility list is exhausted or expires, whichever comes first.
$4,722-$6,109 per month
Whitcom employees receive all benefits through WSU with multiple options, depending upon which county and state you live in. Employees and dependents receive health, vision and dental insurance, as well as state retirement through WSU.
Whitcom 911 - Multi-Agency 911 Dispatcher Requirements
|Category||Requirement||Required at time of...|
The typing test is a critical component of your written test score and you are required to complete the online typing test within 90 days (before or after) your written exam. You will be allowed four (4) attempts at the typing test every seven (7) days and are responsible for selecting the score that you want PST to forward to the agencies you have applied with.
All applicants must type 50 words per minute as the corrected speed with 90% accuracy. Please go to www.learn2type.com to test your typing speed.
45 WPM; 90% Accuracy
|US Citizen/Lawful Permanent Resident||US Citizen or Lawful Permanent Resident|
|High School Grad/ GED||Yes|
|Felony Conviction(s) as an Adult||No adult felony convictions at any time.|
|Felony Conviction(s) as a Juvenile||Not normally, but can be reviewed depending on circumstance.|
|Ability to Read & Write the English Language||Yes|
|Vision Requirements||Color blind test paid for by Whitcom during background.|
|Request/Access Scores||On an as-needed basis as vacancies occur|
|Dispatch Typing Test||Standardize it (50 WPM and 90% Acc)|
Whitcom 911 - Multi-Agency 911 Dispatcher Disqualifiers
The following are automatic and potential disqualifiers. Applicants should not apply to our agency if they indicate any of the automatic disqualifiers. Potential disqualifiers will be considered on a case by case basis.
TESTING IN WASHINGTON STATE CANCELED THROUGH MAY 31, 2020
All pre-employment tests in Washington State have been canceled until May 31, 2020 unless government restrictions are eased. With recent updates, facility closures, and government guidelines, this step is necessary and could be modified at any time. The health and safety of our customers, our staff, and their families is of the highest priority.
We will continue to evaluate developments and make changes to this policy as necessary. When we do resume testing, there will be plenty of events for everyone to test. We are in regular communication with our public safety agency partners, assessing alternatives to the traditional testing model and our testing policies. Any future updates will be posted on the PST website and our Facebook page.
If you have tested with PST in the past 12 months, there may be additional positions you are now eligible to add. Several departments have temporarily changed their testing policies due to the suspension in testing that COVID-19 has caused. Please login to your PST account and navigate to the ‘New Positions’ page to see what departments you can add! We will regularly update that page in your account as departments send updates.
FUTURE TEST REGISTRATION
We know that there will be testing in the future - we just don’t know when! We want you to be prepared for when testing begins again so we have created test events on our calendar that you can register for that will place you in a queue to be first notified. These tests are not “real” test events, they are essentially a holding area. You will be able to “reschedule” out of that event to any other event date/location at no cost. Registering now will also give you time to work on your Personal History Statement (PHS) so that your data will be ready and up-to-date to send to your departments once testing resumes.
To sign up for this placeholder event, select the June 15, 2020 test date in your category (police, fire, 911 dispatch, corrections, etc.).
You may also click on the test event of interest below to sign up:
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