911 Dispatch Position

Whitcom 911 - Multi-Agency 911 Dispatcher

 

PROFILE DISCLAIMER

The information herein is provided by the respective agency and is only as accurate and as up-to-date as the agency representative(s) update this information. PST is not responsible for the veracity of this data as it is provided directly from the agency. It is ultimately the applicant's responsibility to verify any information about the agency with the agency.

Whitcom 911 - Multi-Agency 911 Dispatcher

Last updated on August 31, 2022
PST Partner Agency since May 17, 2022

Vacancies: 7

Testing Deadline: December 31, 2022.

Important Information

Whitcom 911 is accepting test results for the positions of Multi-Agency 911 Dispatcher on a continuous basis.  The Personal History Statement must be completed through Public Safety Testing to be considered for the position. Test results are kept on file and valid until their expiration date. Oral boards are scheduled when the current eligibility list is exhausted or expires, whichever comes first.


Community Information

Whitcom 911 is located in Pullman, along the rolling hills of the Palouse region of southeastern Washington, covering approximately 2178 miles. Whitcom is the Public Safety Answering Point (PSAP) for the region and dispatches all police, fire and EMS for Whitman County, Asotin County, and Moscow, Idaho, to include Washington State University and the University of Idaho. Our dispatch team receives and processes 9-1-1 and non-emergency telephone calls, and coordinates responses for Law, Fire, and EMS services.

The Palouse is close to mountain ranges, scenic lakes and rivers that offer an abundance of diverse recreational options for outdoor enthusiasts. Although the area is generally rural, there are many options for local cultural and community events throughout the year including PAC-12 sports, arts, and entertainment.

Pullman is a small town with the amenities, culture, and services typically offered in urban environments. With an unparalleled standard of living, opportunities to hike, fish, bike ride, or just enjoy more than eight miles of city pathways and trails, Pullman is a place to call home. Having a world class research institute of higher living, Pullman also provides students, visitors, and residents a vibrant college town environment and access to innumerable high quality activities.

Department Information

Whitcom 911 is a regional multi-agency 911 dispatch center. Whitcom dispatches for all Law, Fire and EMS in Whitman County (Pullman, Washington State University and Whitman County), Asotin County (Clarkston, Asotin County and City of Asotin), and Moscow, Idaho and the University of Idaho.

Whitcom 911 is governed by an Executive Board of Directors made up of participating interlocal partners, Whitman County, WSU, and the City of Pullman. The eight-member Executive Board is composed of two voting members from each interlocal partner, and one voting member each from Asotin County and the City of Moscow.

This position is responsible for providing emergency radio dispatching and 911 services for a large number of agencies in and around Whitman County, Asotin County, and Moscow, Idaho. The successful candidate must be able to multi-task in a fast-paced work environment and type 50 words per minute, corrected. Successful candidates must be able to communicate clearly and effectively using telephone and radio equipment.

Successful candidates will complete 4-6 months of on-site training, in addition to Emergency Medical Dispatch and Emergency Fire Dispatch certification. Successful candidates will also attend the 40-hour basic dispatch academy.

Applicant must:

Be at least 18 years of age.
Type 50 words per minute, corrected.
Have a High School Diploma or equivalent.
Have no felony convictions.
Pass written and computerized tests as well as a polygraph test.
Be able to look at multiple screens and sit for long periods of time.
Working in a 24-hour environment, 10- and 12-hour shifts, holiday's and weekends.
Attend work on a regular and dependable basis.

Knowledge, Skills and Abilities-

Interact in a professional and respectful manner with staff and the public.
Listen, hear, and respond smoothly and quickly to requests for assistance from multiple agencies and the public.
Ability to think, act, and speak clearly, quickly, and calmly in emergency situations.
Stay calm and work well under pressure and in stressful situations.
Correctly prioritize and re-prioritize calls on an on-going basis.
Ability to make critical decisions while following procedures.
Monitor primary and secondary radio channels.
Maintain, update, and apply accurate records by utilizing related information databases, including determining motor vehicle ownership, obtaining driver’s license status and interpreting state and federal warrants and orders.
Ability to understand and follow verbal, and/or written policies, procedures and instructions.
Ability to use logical and creative thought processes to develop solutions according to written specification and/or verbal instructions.
Ability to accept responsibility and account for his/her actions.
Learn and operate multiple computer programs.


Area Information

County: Whitman, Asotin and Moscow, ID
Population: 97600
# of Staff: 28

Hiring Status

Whitcom 911 - Multi-Agency 911 Dispatcher has 7 vacancies.

The deadline to test for the next hiring cycle is December 31, 2022.

Test results are kept on file and valid until their expiration date. Oral boards are scheduled when the current eligibility list is exhausted or expires, whichever comes first.

Salary Information

$4,722-$6,109 per month

Benefit Information

Whitcom employees receive all benefits through WSU with multiple options, depending upon which county and state you live in.  Employees and dependents receive health, vision and dental insurance, as well as state retirement through WSU.

Whitcom 911 - Multi-Agency 911 Dispatcher Requirements

Category Requirement Required at time of...
    Test Hire
Written Examination Yes, required
Typing Test Yes, required

The typing test is a critical component of your written test score and you are required to complete the online typing test within 90 days (before or after) your written exam. You will be allowed four (4) attempts at the typing test every seven (7) days and are responsible for selecting the score that you want PST to forward to the agencies you have applied with.

All applicants must type 50 words per minute as the corrected speed. Please go to www.learn2type.com to test your typing speed.

Minimum Age 18
US Citizen/Lawful Permanent Resident US Citizen or Lawful Permanent Resident
High School Grad/ GED Yes
Felony Conviction(s) as an Adult No adult felony convictions at any time.
Felony Conviction(s) as a Juvenile Not normally, but can be reviewed depending on circumstance.
Ability to Read & Write the English Language Yes
Vision Requirements Color blind test paid for by Whitcom during background. 
Request/Access Scores On an as-needed basis as vacancies occur
Dispatch Typing Test Standardize it (50 WPM and 90% Acc)

Whitcom 911 - Multi-Agency 911 Dispatcher Disqualifiers

The following are automatic and potential disqualifiers. Applicants should not apply to our agency if they indicate any of the automatic disqualifiers. Potential disqualifiers will be considered on a case by case basis.

Category Disqualifier
Drug Usage
Potential Other drug use outside these standards will be considered on case by case basis.
Criminal Activity
Automatic Any adult felony conviction.
Potential Adult misdemeanor convictions will be carefully reviewed.

Contact Information

Whitcom 911 - Multi-Agency 911 Dispatcher

2325 NE Hopkins Ct
Pullman, WA 99163 Whitman, Asotin and Moscow, ID County
509-332-2521

Website


Agency Test Requirements
Written Examination: Yes, required
Typing Test: Yes, required


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