The information herein is provided by the respective agency and is only as accurate and as up-to-date as the agency representative(s) update this information. PST is not responsible for the veracity of this data as it is provided directly from the agency. It is ultimately the applicant's responsibility to verify any information about the agency with the agency.
Snohomish County 911 - Dispatcher
Last updated on September 27, 2021
PST Partner Agency since April 10, 2012
Candidates who successfully complete all steps of the hiring process will be considered for the November 2021 or January 2022 New-Hire Academy depending on position availability. We currently have 8 open positions to fill.
We are located at:
North Main Campus - 1121 SE Everett Mall Way, Suite 200
Everett, WA 98208
South Campus – PO Box 180
Mountlake Terrace, WA 98043
We get e-mail at email@example.com
Phone – (425) 407-3911
Fax – (425) 407-3969
1. Review Job Description
* Copy available at www.sno911.org
2. Review Snohomish County 911's Selection Standards
* See attached or available at www.snop911.org
3. Written Exam
* Upon completion of the entry level exam, all candidate scores are automatically
forwarded to the Snohomish County 911 Human Resources Department. Candidates
who attain a passing score of 80% or higher on the entry level exam will be placed on
the department's eligibility list. Snohomish County 911 will contact candidates on the
list and will invite them to continue to participate in other stages of the selection process.
4. Snohomish County 911 Employment Application and Selection Standards Acknowledgement Form
* Instructions emailed after successfully completing the Dispatcher Exam.
5. Panel Interview
* Currently conducted via Zoom.
* PST to coordinate test.
7. Background Consent/Waiver Form and Personal History Statement
* Snohomish County 911 NCIC consent form emailed prior to background process
* PHS available via your PST profile, complete prior to meeting with an investigator.
8. Background Investigation
* 6 – 8 week process, PST to schedule and conduct investigation.
9. Psychological Assessment
* Appointments conducted virtually utilizing a combination of online assessment and virtual interview with psychologist.
10. Pre-Employment Drug and Hearing Screen
* Scheduled locally with medical provider, 1 hour appointment.
* Completed on first day of employment..
Snohomish County 911 employees have a high level of responsibility and perform a vital role in public safety. Due to the nature of public safety work, candidates are required to successfully complete a thorough, intense and strict pre-employment background investigation. Making the decision to apply for a position in public safety is a choice that should be considered carefully. Applicants should review the selection standards and apply only if they can believe that they meet the standards. Snohomish County 911 understands that, at times, people encounter challenges in their lives. During the background investigation process, candidates will have an opportunity to discuss challenges they may have faced, as well as the lessons learned and the changes made as a result.
To successfully complete the background investigation process: Candidates must demonstrate a strong work ethic, and a high level of integrity reflected in their personal history, and track record of acting in a manner appropriate for a representative of the public safety community. Snohomish County 911 will only move forward with those candidates who can best demonstrate they are a fit for public safety, that they can maintain public trust and that they have a work and personal background consistent with Snohomish County 911’s requirements. The following list identifies the traits and experiences necessary to be a successful candidate for employment at Snohomish County 911:
• A positive work history, including good attendance.
• A demonstrated ability to work as part of a team and to maintain effective working relationships with coworkers and superiors.
• The ability to respond appropriately to stress, and to maintain emotional control while in stressful situations.
• An established pattern of honest and ethical behavior in both professional and personal settings, and a history of acting with the highest integrity.
• Accountability and a willingness to accept personal responsibility.
• Good judgment and common sense.
• A positive and constructive attitude.
• A willingness to be patient, non-judgmental, and accepting of other people, and a desire to serve and help people regardless of their identity or beliefs.
• The ability to be flexible, listen to others, and accept constructive criticism.
• Self-motivation and the ability to work with little or no supervision.
• Adaptability and appropriate responsiveness to change.
• A personal and professional showing of behavior appropriate for a representative of a government agency engaged in public safety.
Snohomish County 911 provides emergency dispatch, communications, and technical services to 45 Snohomish County agencies. Snohomish County 911 processes more than 800,000 incidents annually, answering citizen requests for law enforcement, fire and medical help.
Snohomish County 911’s dedicated and professional staff is highly trained to receive and process service requests from the public. Guided by our Core Values of Integrity, Vision, Excellence, Empathy, and Proactive, the Snohomish County 911 Team recognizes we are a 9-1-1 lifeline to our community and we are committed to excellence and innovation in all aspects of our communications and technology services in order to promote the safety and welfare of those we serve.
# of Staff:
Snohomish County 911 - Dispatcher has 8 vacancies.
The eligibility list is a continuous listing and maintained as scores are received from PST with oral board interviews conducted on an as-needed basis. All applicants must successfully pass the background investigation. Please see the Snohomish County 911 website for additional hiring information.
Wages are determined by the Collective Bargaining Agreement. Currently starting at $4686/month.
Snohomish County 911 provides a comprehensive benefits package which includes excellent medical, dental and vision plans for employees and their dependents, as well as participation in the state’s retirement system. Benefits include:
• Medical, dental, vision, life insurance, long-term disability (LTD), accidental death and dismemberment (AD&D) and an Employee Assistance Program
• Deferred compensation
• Generous paid leave
• Paid holidays
• Military Leave – an employee may be granted paid leave for 21 workdays during each year beginning Oct. 1 and ending the following Sept. 30 as provided by State Law for the purpose of taking part in military active training duty
• Paid training
• On-going training opportunities
• Employee recognition programs
• Gym discount programs
Snohomish County 911 - Dispatcher Requirements
|Category||Requirement||Required at time of...|
The typing test is a critical component of your written test score and you are required to complete the online typing test before the day of your exam. You will be allowed four (4) attempts at the typing test every seven (7) days and are responsible for selecting the score that you want PST to forward to the agencies you have applied with.
40 WPM; 90% Accuracy
|US Citizen/Lawful Permanent Resident||U.S. citizen or legally authorized to work in the United States.|
|High School Grad/ GED||Yes|
|Felony Conviction(s) as an Adult||No adult felony convictions at any time.|
|Felony Conviction(s) as a Juvenile||Will be carefully reviewed|
|Ability to Read & Write the English Language||Yes|
|Vision Requirements||Correctable to 20/20. Ability to read and discern visual images in a variety of media, to include small liquid crystal displays offering very little brightness/darkness contrast, standard monochrome CRT display screens, printed matter that has been reduced to less than normal size type, multi-colored indicated lights which have differing flash rates and color which indicates the status of electronic functions.|
|Veterans Preference Points||Yes|
|Multiple Scores from Same Applicant||We only consider the most recent score|
Snohomish County 911 - Dispatcher Disqualifiers
The following are automatic and potential disqualifiers. Applicants should not apply to our agency if they indicate any of the automatic disqualifiers. Potential disqualifiers will be considered on a case by case basis.
TESTING IN WASHINGTON STATE CANCELED THROUGH MAY 31, 2020
All pre-employment tests in Washington State have been canceled until May 31, 2020 unless government restrictions are eased. With recent updates, facility closures, and government guidelines, this step is necessary and could be modified at any time. The health and safety of our customers, our staff, and their families is of the highest priority.
We will continue to evaluate developments and make changes to this policy as necessary. When we do resume testing, there will be plenty of events for everyone to test. We are in regular communication with our public safety agency partners, assessing alternatives to the traditional testing model and our testing policies. Any future updates will be posted on the PST website and our Facebook page.
If you have tested with PST in the past 12 months, there may be additional positions you are now eligible to add. Several departments have temporarily changed their testing policies due to the suspension in testing that COVID-19 has caused. Please login to your PST account and navigate to the ‘New Positions’ page to see what departments you can add! We will regularly update that page in your account as departments send updates.
FUTURE TEST REGISTRATION
We know that there will be testing in the future - we just don’t know when! We want you to be prepared for when testing begins again so we have created test events on our calendar that you can register for that will place you in a queue to be first notified. These tests are not “real” test events, they are essentially a holding area. You will be able to “reschedule” out of that event to any other event date/location at no cost. Registering now will also give you time to work on your Personal History Statement (PHS) so that your data will be ready and up-to-date to send to your departments once testing resumes.
To sign up for this placeholder event, select the June 15, 2020 test date in your category (police, fire, 911 dispatch, corrections, etc.).
You may also click on the test event of interest below to sign up:
Please check back here frequently and ‘Like’ our Facebook page to stay updated.
PST staff are working remotely and are available by email at firstname.lastname@example.org. We anticipate a high email volume and will respond as quickly as possible.