911 Dispatch Position

Snohomish County 911 - Dispatcher

 

PROFILE DISCLAIMER

The information herein is provided by the respective agency and is only as accurate and as up-to-date as the agency representative(s) update this information. PST is not responsible for the veracity of this data as it is provided directly from the agency. It is ultimately the applicant's responsibility to verify any information about the agency with the agency.

Snohomish County 911 - Dispatcher

Last updated on June 02, 2021
PST Partner Agency since April 10, 2012

Vacancies: 4

Testing Deadline: June 21, 2021.

Important Information

Candidates who successfully complete all steps of the hiring process will be considered for the September academy. The testing deadline for the September academy is June 21st and there are 4 openings for Trainee Dispatcher.


CONTACT INFORMATION

We are located at:

North Main Campus - 1121 SE Everett Mall Way, Suite 200
Everett, WA 98208

South Campus – PO Box 180
Mountlake Terrace, WA 98043

We get e-mail at careers@sno911.org

Damien Coan:
Phone – (425) 407-3911
Fax – (425) 407-3969

1. Review Job Description
* copy available at www.sno911.org


2. Review Snohomish County 911's Selection Standards
* see attached or available at www.snop911.org

3. Written Exam
* upon completion of the entry level exam, all candidate scores are automatically
forwarded to the Snohomish County 911 Human Resources Department. Candidates
who attain a passing score of 80% or higher on the entry level exam will be placed on
the department's eligibility list. Snohomish County 911 will contact candidates on the
list and will invite them to continue to participate in other stages of the selection process.

4. Snohomish County 911 Employment Application and Selection Standards Acknowledgement Form

* Instructions emailed after successfully completing the Dispatcher Exam.


5. Panel Interview

 * Currently conducted via Zoom. 

 
6. Polygraph
* PST to coordinate test.

7. Background Consent/Waiver Form and Personal History Statement
* Snohomish County 911 NCIC consent form emailed prior to background process
* PHS available via your PST profile, complete prior to meeting with an investigator.

8. Background Investigation
* 6 – 8 week process, PST to schedule and conduct investigation.

9. Psychological Assessment
* Appointments conducted virtually utilizing a combination of online assessment and virtual interview with psychologist.

10. Pre-Employment Drug and Hearing Screen
* scheduled locally with medical provider, 1 hour appointment.

11. Fingerprinting

        *    Completed on first day of employment..

SELECTION STANDARDS

Snohomish County 911 employees have a high level of responsibility and perform a vital role in public safety.  Due to the nature of public safety work, candidates are required to successfully complete a thorough, intense and strict pre-employment background investigation.  Making the decision to apply for a position in public safety is a choice that should be considered carefully.  Applicants should review the selection standards and apply only if they can believe that they meet the standards.  Snohomish County 911 understands that, at times, people encounter challenges in their lives.  During the background investigation process, candidates will have an opportunity to discuss challenges they may have faced, as well as the lessons learned and the changes made as a result.

 

To successfully complete the background investigation process: Candidates must demonstrate a strong work ethic, and a high level of integrity reflected in their personal history, and track record of acting in a manner appropriate for a representative of the public safety community. Snohomish County 911 will only move forward with those candidates who can best demonstrate they are a fit for public safety, that they can maintain public trust and that they have a work and personal background consistent with Snohomish County 911’s requirements. The following list identifies the traits and experiences necessary to be a successful candidate for employment at Snohomish County 911:

• A positive work history, including good attendance.
• A demonstrated ability to work as part of a team and to maintain effective working relationships with coworkers and superiors.
• The ability to respond appropriately to stress, and to maintain emotional control while in stressful situations.
• An established pattern of honest and ethical behavior in both professional and personal settings, and a history of acting with the highest integrity.
• Accountability and a willingness to accept personal responsibility.
• Good judgment and common sense.
• A positive and constructive attitude.
• A willingness to be patient, non-judgmental, and accepting of other people, and a desire to serve and help people regardless of their identity or beliefs.
• The ability to be flexible, listen to others, and accept constructive criticism.
• Self-motivation and the ability to work with little or no supervision.
• Adaptability and appropriate responsiveness to change.
•    A personal and professional showing of behavior appropriate for a representative of a government agency engaged in public safety.

Community Information

Snohomish County 911 provides emergency dispatch, communications, and technical services to 45 Snohomish County agencies. Snohomish County 911 processes more than 800,000 incidents annually, answering citizen requests for law enforcement, fire and medical help.

Department Information

Snohomish County 911’s dedicated and professional staff is highly trained to receive and process service requests from the public. Guided by our Core Values of Integrity, Vision, Excellence, Empathy, and Proactive, the Snohomish County 911 Team recognizes we are a 9-1-1 lifeline to our community and we are committed to excellence and innovation in all aspects of our communications and technology services in order to promote the safety and welfare of those we serve.

Area Information

County: Snohomish
Population: 822,083
# of Staff:

Hiring Status

Snohomish County 911 - Dispatcher has 4 vacancies.

The deadline to test for the next hiring cycle is June 21, 2021.

The eligibility list is a continuous listing and maintained as scores are received from PST with oral board interviews conducted on an as-needed basis. All applicants must successfully pass the background investigation. Please see the Snohomish County 911 website for additional hiring information.

Salary Information

Wages are determined by the Collective Bargaining Agreement. Currently starting at $4686/month.

Benefit Information

Snohomish County 911 provides a comprehensive benefits package which includes excellent medical, dental and vision plans for employees and their dependents, as well as participation in the state’s retirement system. Benefits include:


• Medical, dental, vision, life insurance, long-term disability (LTD), accidental death and dismemberment (AD&D) and an Employee Assistance Program

• Deferred compensation

• Generous paid leave

• Paid holidays

• Military Leave – an employee may be granted paid leave for 21 workdays during each year beginning Oct. 1 and ending the following Sept. 30 as provided by State Law for the purpose of taking part in military active training duty

• Paid training

• On-going training opportunities

• Employee recognition programs

• Gym discount programs

Snohomish County 911 - Dispatcher Requirements

Category Requirement Required at time of...
    Test Hire
Written Examination Yes, required
Typing Test Yes, required

The typing test is a critical component of your written test score and you are required to complete the online typing test before the day of your exam. You will be allowed four (4) attempts at the typing test every seven (7) days and are responsible for selecting the score that you want PST to forward to the agencies you have applied with.

45 WPM; 90% Accuracy

Minimum Age 18
US Citizen/Lawful Permanent Resident U.S. citizen or legally authorized to work in the United States.
High School Grad/ GED Yes
Felony Conviction(s) as an Adult No adult felony convictions at any time.
Felony Conviction(s) as a Juvenile Will be carefully reviewed
Ability to Read & Write the English Language Yes
Vision Requirements Correctable to 20/20. Ability to read and discern visual images in a variety of media, to include small liquid crystal displays offering very little brightness/darkness contrast, standard monochrome CRT display screens, printed matter that has been reduced to less than normal size type, multi-colored indicated lights which have differing flash rates and color which indicates the status of electronic functions.
Multiple Scores from Same Applicant We only consider the most recent score

Snohomish County 911 - Dispatcher Disqualifiers

The following are automatic and potential disqualifiers. Applicants should not apply to our agency if they indicate any of the automatic disqualifiers. Potential disqualifiers will be considered on a case by case basis.

Category Disqualifier
Drug Usage
Automatic No use or possession of marijuana/hashish within the last one (1) year.
Automatic No injection of amphetamines or methamphetamine, ever.
Automatic No possession of non-prescribed stimulants (amphetamine/methamphetamine), such as speed, Ritalin, crank, crystal, ice, speed, glass, etc over 3 times, regardless of time frame. No possession and/or use within the last 10 years.
Automatic No possession of hallucinogenic drugs (LSD, hallucinogenic mushrooms, PCP (Angel Dust, Wet, Phencyclidine) etc.) over 3 times, regardless of time frame. No possession and/or use within the last 10 years.
Automatic No possession of non-prescribed opiates or narcotics (opium, heroin, morphine, and other “prescription painkillers” unlawfully possessed, etc), ever.
Automatic No possession of cocaine/crack over 3 times. No possession and/or use within the last 10 years.
Automatic No possession of any other illegal drugs within the last 10 years, to include “club” drugs such as Ketamine, GHB, Rohypnol, MDMA (ecstasy), or any other drugs not listed here.
Automatic No use of inhaled aerosols such as huffing (paint), whippits (nitrous oxide), sniffing (glues, solvents), or Khat within the last 5 years.
Automatic No possession and or use of non-prescribed anabolic steroids within the last two years.
Automatic No possession of non-prescribed drugs after submitting an application with any law enforcement agency or public safety dispatch agency within the last 5 years. The type of agency and circumstances of possession with be considered on a case-by-case basis.
Automatic No possession of non-prescribed drugs while employed of after having been employed by a law enforcement agency or public safety dispatch agency, regardless of time frame. The type of agency and circumstances of possession with be considered on a case-by-case basis.
Automatic No participation in the manufacture, selling, offering to sell, distribution or transportation for sale of any illegal drugs/narcotics, regardless of time frame.
Criminal Activity
Automatic Any adult felony conviction.
Automatic Any misdemeanor or felony conviction while employed in a criminal justice and/or law enforcement capacity.
Automatic Any domestic violence conviction.
Automatic The candidate is presently the subject of any domestic violence-related protection order, restraining order, or other associated court order.
Employment
Automatic Lied during any stage of the hiring process.
Automatic The candidate falsified his or her application, personal history questionnaire or any other forms, failed to disclose pertinent information, or lied during any stage of the hiring process.
Automatic The candidate has unprofessional or inappropriate work history, including a history of poor attendance, or poor conduct, misbehavior or inappropriate interactions with coworkers, supervisors, managers, customers, or the public.
Other
Automatic The candidate does not meet the minimum qualifications required for the position.
Automatic The candidate received a dishonorable discharge after serving with a branch of the United States military.
Automatic The candidate is in the United States unlawfully or otherwise has his or her immigration, naturalization, or status as a United States citizen in question by the United States government.
Automatic The candidate failed to disclose or acknowledge involvement in illegal conduct (both past and present), or associations with known felons.
Automatic The candidate failed to appear or participate in any scheduled oral interview, psychological examination, or other component of the hiring process.
Automatic The candidate failed to respond appropriately to requests for information during the background process.
Automatic The candidate distorted or misrepresented information provided or discovered during the background process or provided intentionally misleading information.
Automatic The candidate expresses, either verbally or in writing, they are not able to meet the essential functions of the position, including working the hours required of the position, with or without a reasonable accommodation.

Contact Information

Snohomish County 911 - Dispatcher

1121 SE Everett Mall Way Suite 200
Everett, WA 98208 Snohomish County
425.407.3911

Website
Twitter
Facebook
LinkedIn


Agency Test Requirements
Written Examination: Yes, required
Typing Test: Yes, required


Sign Up