The information herein is provided by the respective agency and is only as accurate and as up-to-date as the agency representative(s) update this information. PST is not responsible for the veracity of this data as it is provided directly from the agency. It is ultimately the applicant's responsibility to verify any information about the agency with the agency.
Cowlitz County 911 - Communications Officer/Dispatcher
Last updated on August 18, 2020
PST Partner Agency since February 25, 2014
The Personal History Statement (PHS) is required and must be completed and uploaded into your Public Safety Testing account within 7 days following PST testing. If you fail to return the PHS within 7 days after PST testing, you may be disqualified and may not be asked to continue through the application process. By submitting the PHS you agree to a preliminary background check which includes (but not limited to) a criminal history check and employment verification prior to moving forward in the process.
Cowlitz County is located 20 minutes north of Portland, Oregon adjacent to Interstate 5 and the Columbia River, within two hours of Pacific Coastal Beaches, skiing at Mt. Hood and Rainier. Many outdoor activities open year round include wind surfing, hang gliding, mountain climbing, hiking, surfing, fishing and hunting.
Cowlitz 9-1-1 is building a new 911 Center and increasing staffing levels. Cowlitz 9-1-1 is currently seeking qualified applicants to join our team of professional 9-1-1 Dispatchers. Our agency receives and relays emergency and non-emergency requests for police, fire and medical services utilizing radio, telephone and computer equipment. Information is received and transmitted in a timely and accurate manner to emergency responders. The duties of the position, in addition to dispatching and coordinating emergency resources, include general clerical tasks to ensure adequate files of incident records are maintained. Dispatchers must calmly relay lifesaving emergency medical instructions to frantic or upset callers. Dispatchers provide call receiving and dispatch services for five fire agencies, one private ambulance, and six police agencies. Cowlitz 9-1-1 also provides some after hour answering and dispatch services for a variety of government departments. Staff work closely with cross county, state, and national Public Safety Professionals.
Beginning 2015 all 9-1-1 dispatch staff will rotate days off to provide all employees an opportunity to enjoy weekends and weekdays off throughout the year.
All employees are required to work days, nights, swing, graveyard, weekends, weekdays, and scheduled or short notice voluntary/mandatory overtime shifts.
# of Staff: 27
Salary range $3825 - $4,883
Full benefits package, medical, dental, orthodontia, life, vision, prescription and HSA options. Paid holidays;vacation;sick; employee assistance program, Washington State Department of Retirement (PERS). Voluntary benefits: flex spending, life and accident insurance, deferred compensation.
Work Schedule: Annual shift selection by seniority, employees rotate days off each quarter to provide all employees an opportunity to enjoy weekends and weekdays off throughout the year.
Work Schedule includes 24 hour operations, days, nights, weekends, holidays, voluntary and mandatory overtime, must be available for a variety of work hours, shifts, and work days throughout the year.
Cowlitz County 911 - Communications Officer/Dispatcher Requirements
|Category||Requirement||Required at time of...|
The typing test is a critical component of your written test score and you are required to complete the online typing test before the day of your exam. You will be allowed four (4) attempts at the typing test every seven (7) days and are responsible for selecting the score that you want PST to forward to the agencies you have applied with.
35 WPM; 90% Accuracy
|Minimum Age||18 years old.|
|US Citizen/Lawful Permanent Resident||Must be able to provide proof of citizenship or legally authorized to work in the U.S. during the background investigation.|
|High School Grad/ GED||Must provide proof of high school diploma or GED during the background investigation.|
|Driver's License Required||Must provide proof of a valid driver's license during the background investigation.|
|Felony Conviction(s) as an Adult|
|Felony Conviction(s) as a Juvenile|
|Ability to Read & Write the English Language||Applicants must be fluent in English; they must clearly speak,write and read the English language.|
|Vision Requirements||A final job offer will be made pending the applicant passing a vision screening.|
Applicants will be required to successfully pass the following, an interview, criminal and personal background investigation, psychological exam, CVSA, pre-employment drug test,Critical Dispatch test, hearing and vision test by time of hire.
Applicants must sign an agreement they are willing and able to meet all conditions of employment, and agree to the terms of the supplemental self-evaluation questionnaire by time of hire, vision test by time of hire.
The Personal History Statement (PHS) is required and must be completed and uploaded into your Public Safety Testing account within 7 days after your test.
|Multiple Scores from Same Applicant||We consider all the scores from the same applicant|
|Request/ Access Scores||On an as-needed basis as vacancies occur|
|Dispatch Typing Test||35 WPM and 90% Accuracy|
Cowlitz County 911 - Communications Officer/Dispatcher Disqualifiers
The following are automatic and potential disqualifiers. Applicants should not apply to our agency if they indicate any of the automatic disqualifiers. Potential disqualifiers will be considered on a case by case basis.
TESTING IN WASHINGTON STATE CANCELED THROUGH MAY 31, 2020
All pre-employment tests in Washington State have been canceled until May 31, 2020 unless government restrictions are eased. With recent updates, facility closures, and government guidelines, this step is necessary and could be modified at any time. The health and safety of our customers, our staff, and their families is of the highest priority.
We will continue to evaluate developments and make changes to this policy as necessary. When we do resume testing, there will be plenty of events for everyone to test. We are in regular communication with our public safety agency partners, assessing alternatives to the traditional testing model and our testing policies. Any future updates will be posted on the PST website and our Facebook page.
If you have tested with PST in the past 12 months, there may be additional positions you are now eligible to add. Several departments have temporarily changed their testing policies due to the suspension in testing that COVID-19 has caused. Please login to your PST account and navigate to the ‘New Positions’ page to see what departments you can add! We will regularly update that page in your account as departments send updates.
FUTURE TEST REGISTRATION
We know that there will be testing in the future - we just don’t know when! We want you to be prepared for when testing begins again so we have created test events on our calendar that you can register for that will place you in a queue to be first notified. These tests are not “real” test events, they are essentially a holding area. You will be able to “reschedule” out of that event to any other event date/location at no cost. Registering now will also give you time to work on your Personal History Statement (PHS) so that your data will be ready and up-to-date to send to your departments once testing resumes.
To sign up for this placeholder event, select the June 15, 2020 test date in your category (police, fire, 911 dispatch, corrections, etc.).
You may also click on the test event of interest below to sign up:
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