911 Dispatch Position

Cowlitz 911 - Communications Officer/Dispatcher



The information herein is provided by the respective agency and is only as accurate and as up-to-date as the agency representative(s) update this information. PST is not responsible for the veracity of this data as it is provided directly from the agency. It is ultimately the applicant's responsibility to verify any information about the agency with the agency.

Cowlitz 911 - Communications Officer/Dispatcher

Last updated on July 15, 2021
PST Partner Agency since February 25, 2014

Vacancies: 2

Important Information

The Personal History Statement (PHS) is required and must be completed and uploaded into your Public Safety Testing account within 7 days following PST testing. If you fail to return the PHS within 7 days after PST testing, you may be disqualified and may not be asked to continue through the application process.  By submitting the PHS you agree to a preliminary background check which includes (but not limited to) a criminal history check and employment verification prior to moving forward in the process.      

Community Information

Cowlitz County is located 20 minutes north of Portland, Oregon adjacent to Interstate 5 and the Columbia River, within two hours of Pacific Coastal Beaches, skiing at Mt. Hood and Rainier. Many outdoor activities open year round include wind surfing, hang gliding, mountain climbing, hiking, surfing, fishing and hunting.

Department Information

Cowlitz 9-1-1 is building a new 911 Center and increasing staffing levels.  Cowlitz 9-1-1 is currently seeking qualified applicants to join our team of professional 9-1-1 Dispatchers.  Our agency receives and relays emergency and non-emergency requests for police, fire and medical services utilizing radio, telephone and computer equipment. Information is received and transmitted in a timely and accurate manner to emergency responders. The duties of the position, in addition to dispatching and coordinating emergency resources, include general clerical tasks to ensure adequate files of incident records are maintained. Dispatchers must calmly relay lifesaving emergency medical instructions to frantic or upset callers.  Dispatchers provide call receiving and dispatch services for five fire agencies, one private ambulance, and six police agencies.  Cowlitz 9-1-1  also provides some after hour answering and dispatch services for a variety of government departments. Staff work closely with cross county, state, and national Public Safety Professionals.

Beginning 2015 all 9-1-1 dispatch staff will rotate days off to provide all employees an opportunity to enjoy weekends and weekdays off throughout the year. 

All employees are required to work days, nights, swing, graveyard, weekends, weekdays, and scheduled or short notice voluntary/mandatory overtime shifts.  

Area Information

County: Cowlitz
Population: 103,000
# of Staff: 27

Hiring Status

Cowlitz 911 - Communications Officer/Dispatcher has 2 vacancies.

2 open positions.

Salary Information

Salary range $3,825 - $4,883

Benefit Information

Full benefits package, medical, dental, orthodontia, life, vision, prescription and HSA options. Paid holidays;vacation;sick; employee assistance program, Washington State Department of Retirement (PERS). Voluntary benefits: flex spending, life and accident insurance, deferred compensation.

Work Schedule:  Annual shift selection by seniority, employees rotate days off each quarter to provide all employees an opportunity to enjoy weekends and weekdays off throughout the year. 

Work Schedule includes 24 hour operations, days, nights, weekends, holidays, voluntary and mandatory overtime, must be available for a variety of work hours, shifts, and work days throughout the year. 

Cowlitz 911 - Communications Officer/Dispatcher Requirements

Category Requirement Required at time of...
    Test Hire
Written Examination Yes, required
Typing Test Yes, required

The typing test is a critical component of your written test score and you are required to complete the online typing test before the day of your exam. You will be allowed four (4) attempts at the typing test every seven (7) days and are responsible for selecting the score that you want PST to forward to the agencies you have applied with.

40 WPM; 90% Accuracy

Minimum Age 18 years old.
US Citizen/Lawful Permanent Resident Must be able to provide proof of citizenship or legally authorized to work in the U.S. during the background investigation.
High School Grad/ GED Must provide proof of high school diploma or GED during the background investigation.
Driver's License Required Must provide proof of a valid driver's license during the background investigation.
Felony Conviction(s) as an Adult
Felony Conviction(s) as a Juvenile
Ability to Read & Write the English Language Applicants must be fluent in English; they must clearly speak,write and read the English language.
Vision Requirements A final job offer will be made pending the applicant passing a vision screening.
Other Applicants will be required to successfully pass the following, an interview, criminal and personal background investigation, psychological exam, CVSA, pre-employment drug test,Critical Dispatch test, hearing and vision test by time of hire.

Applicants must sign an agreement they are willing and able to meet all conditions of employment, and agree to the terms of the supplemental self-evaluation questionnaire by time of hire, vision test by time of hire.

The Personal History Statement (PHS) is required and must be completed and uploaded into your Public Safety Testing account within 7 days after your test.
Multiple Scores from Same Applicant We consider all the scores from the same applicant
Request/Access Scores On an as-needed basis as vacancies occur
Dispatch Typing Test 35 WPM and 90% Accuracy

Cowlitz 911 - Communications Officer/Dispatcher Disqualifiers

The following are automatic and potential disqualifiers. Applicants should not apply to our agency if they indicate any of the automatic disqualifiers. Potential disqualifiers will be considered on a case by case basis.

Category Disqualifier
Automatic 1 or more traffic crime convictions in last 3 years (DWI, Suspended, Reckless, etc).
Automatic Suspension of driver's license within past 3 years.
Automatic 3 or more moving violations in past 3 years.
Automatic 2 or more at-fault accidents in past 3 years.
Drug Usage
Automatic Illegal use of ANY controlled substance while employed in a criminal justice capacity.
Automatic Illegal opiate use.
Automatic Hallucinogen use within past 7 years. No more than 3 uses total.
Potential Other drug use outside these standards will be considered on case by case basis.
Automatic No illegal sale of ANY drug, including marijuana.
Automatic Illegal use of dangerous drugs or narcotics, other than marijuana, for any purpose more than 6 times in lifetime, and no use within the past 7 years.
Automatic Any pattern of illegal narcotics, or prescription medication in the past seven years, or extensive use over a lifetime, including any distribution of a controlled substance.
Criminal Activity
Potential Adult misdemeanor convictions will be carefully reviewed.
Potential Juvenile felony conviction will be carefully reviewed.
Automatic Unlawful sexual misconduct.
Automatic 2 or more terminations, or leaving employer in lieu of termination.
Automatic Withdrawn from consideration for any (law enforcement/fire/corrections/dispatch) employment because of the following reasons: Dishonesty.
Automatic Been dishonorably discharged from the United States armed forces.
Automatic Lied during any stage of the hiring process.
Automatic Falsified his or her application, personal history questionnaire, or any other forms during hiring process.
Automatic Previous revocation or denial of (CJTC/POST) certified status, or suspension of current (CJTC/POST) certified status.
Automatic Failure to pay income tax or child support.

Contact Information

Cowlitz 911 - Communications Officer/Dispatcher

312 SW 1st Ave
Kelso, WA 98626 Cowlitz County


Agency Test Requirements
Written Examination: Yes, required
Typing Test: Yes, required

Sign Up