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Airlift Northwest - Communications Specialist / Dispatcher
Last updated on November 30, 2021
PST Partner Agency since November 22, 2021
Testing Deadline: December 15, 2021.
Airlift Northwest Communications admin/recruiter will be in contact with you shortly after the completion of the written dispatch test with PST.
Please complete your PHS statement on the PST website to be considered for an initial interview.
The deadline to test for the next hiring cycle is December 15, 2021.
We are looking to fill the 2 FTE positions by January.
However, if you cannot meet the deadline, please continue to apply as we are constantly looking to hire potential candidates.
AirLift Northwest (ALNW) is the region's premier air medical and critical care transport service. We fly over 3,600 patients yearly from Washington, Wyoming, Alaska, Montana, and Idaho. After a tragic house fire in Sitka, Alaska, that claimed the lives of three children, Dr. Michael Copass, then director of emergency services at Harborview Medical Center and Medic One, founded our region's first air medical transport service in 1982. Since ALNW's inception, we have grown to eight bases strategically located in the Pacific Northwest - Juneau, Alaska; Arlington, Bellingham, Bremerton, Olympia, Yakima, Wenatchee, and Pasco Washington.
Our professional Communication Specialists quickly dispatch our critical-care emergent flight crews to provide service throughout the beautiful Pacific Northwest. Our state-of-the-art communication center is the centerpiece of our operations, enabling airborne ICUs at a moment's notice 24/7/365. Our professionals are equipped with the latest technology to help save lives when the timing is crucial. We put the lifesaving discoveries of UW Medicine in the air and into action to better safeguard patients' lives. We have invested in one of the most highly trained and skilled staff in the industry, and they're continually engaged to strengthen the communities we serve.
ALNW works closely with first responders and hospital staff to transport those in greatest need wherever they need to go to receive definitive care. We're the only air medical transport service bringing UW Medicine's vast system of medical innovations to the field. Miles from the nearest hospital, we implement the newest protocols and techniques powered by UW Medicine research. We are dedicated to high-level healthcare and outfitting our fleet with leading-edge aviation technology - thus enabling the highest standards of safety and offering lifesaving equipment and healthcare professionals to anyone in need.
We cultivate unparalleled expertise and share it for the higher good. We are the bridge between UW Medicine's trailblazing innovations and those we serve. Our UW Medicine affiliation strengthens our care, while at the same time, we maintain good relationships with all hospitals in our region. We fly wherever first responders and care providers decide the patient's need for the best care possible. Whether you’re off on an Alaskan adventure or hiking in the Cascades, Airlift Northwest is the lifesaving medical transport care that is ready to help if an illness or accident happens.
ALNW Communication Center is a technological marvel providing the coordination of hospital and first responder scene flight requests throughout the region. Our center processes over 90,000 calls annually using advanced technologies, a Computer-Aided Dispatch (CAD) system, and sophisticated integration with Washington’s State communications at the highest levels to dispatch our critical care teams year-round.
Our Communications Center is responsible for receiving, coordinating, and following through to conclusion all requests for assistance involving Airlift Northwest by using established protocols and procedures, always keeping in mind the importance of exemplary customer service. We are committed to the highest standards of professionalism and ethical behavior, and we conduct ourselves with pride in all we do.
ALNW Communication Center is responsible for succinctly and professionally communicating with sending and receiving facilities and their transfer centers (if applicable), medical staff, 911 centers, and other members of the EMS community. What makes ALNW Communication Center unique is the fact that we do not take civilian 911 emergency calls.
The Communication Center is currently staffed by 9 Medical Airlift Communication Specialists/dispatchers who report to a communication supervisor. There are two Full-Time positions working 3-12hr shifts 0600-1800 and/or 1800-0600 with 4 days off per week. We also have 2 part-time/hourly positions available which are utilized for covering vacation and sick calls.
UW Medicine/Airlift Northwest has an outstanding opportunity for a Full-Time AIR MEDICAL COMMUNICATIONS SPECIALIST to join the Communications Center Team.
Population: 8.2 million
# of Staff: # of Staff: 12 positions committed to the Communications Center; Approximately 150 in the organization.
Airlift Northwest - Communications Specialist / Dispatcher has 4 vacancies.
The deadline to test for the next hiring cycle is December 15, 2021.
2 FTE Vacancies - MEDICAL AIRLIFT COMMUNICATIONS SPECIALIST
2 Part-time/hourly Per Diem - MEDICAL AIRLIFT COMMUNICATIONS SPECIALIST
The deadline to test for the next hiring cycle is December 15, 2021. We are looking to fill the FTE positions by January.
However, if you are unable to meet the deadline please continue to apply as we are constantly looking to hire for potential candidates.
$4,116 to $5,535/month
As an ALNW/UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website by clicking the following link, University of Washington Employee Benefits
Airlift Northwest - Communications Specialist / Dispatcher Requirements
|Category||Requirement||Required at time of...|
The typing test is a critical component of your written test score and you are required to complete the online typing test before the day of your exam. You will be allowed four (4) attempts at the typing test every seven (7) days and are responsible for selecting the score that you want PST to forward to the agencies you have applied with.
35 WPM; 90% Accuracy
|US Citizen/Lawful Permanent Resident||Legally Eligible to Work in the US|
|High School Grad/ GED||Yes|
|Driver's License Required||Yes|
|Felony Conviction(s) as an Adult||Will be carefully reviewed on a case by case basis.|
|Felony Conviction(s) as a Juvenile||Will be carefully reviewed on a case by case basis|
|Ability to Read & Write the English Language||
Excellent written, verbal and interpersonal communications skills to include demonstrated ability to clearly and concisely speak English and understand English.
Ability to see computer monitor, depth perception, color vision.
|Current Hiring Status||
|Multiple Scores from Same Applicant||We consider the highest score received within the past one year|
|Request/Access Scores||On an as-needed basis as vacancies occur|
|Dispatch Typing Test||35 WPM; 90% Accuracy|
Airlift Northwest - Communications Specialist / Dispatcher Disqualifiers
The following are automatic and potential disqualifiers. Applicants should not apply to our agency if they indicate any of the automatic disqualifiers. Potential disqualifiers will be considered on a case by case basis.
TESTING IN WASHINGTON STATE CANCELED THROUGH MAY 31, 2020
All pre-employment tests in Washington State have been canceled until May 31, 2020 unless government restrictions are eased. With recent updates, facility closures, and government guidelines, this step is necessary and could be modified at any time. The health and safety of our customers, our staff, and their families is of the highest priority.
We will continue to evaluate developments and make changes to this policy as necessary. When we do resume testing, there will be plenty of events for everyone to test. We are in regular communication with our public safety agency partners, assessing alternatives to the traditional testing model and our testing policies. Any future updates will be posted on the PST website and our Facebook page.
If you have tested with PST in the past 12 months, there may be additional positions you are now eligible to add. Several departments have temporarily changed their testing policies due to the suspension in testing that COVID-19 has caused. Please login to your PST account and navigate to the ‘New Positions’ page to see what departments you can add! We will regularly update that page in your account as departments send updates.
FUTURE TEST REGISTRATION
We know that there will be testing in the future - we just don’t know when! We want you to be prepared for when testing begins again so we have created test events on our calendar that you can register for that will place you in a queue to be first notified. These tests are not “real” test events, they are essentially a holding area. You will be able to “reschedule” out of that event to any other event date/location at no cost. Registering now will also give you time to work on your Personal History Statement (PHS) so that your data will be ready and up-to-date to send to your departments once testing resumes.
To sign up for this placeholder event, select the June 15, 2020 test date in your category (police, fire, 911 dispatch, corrections, etc.).
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