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Frequently Asked Questions
Have questions about our response to COVID-19? Please check out our COVID-19 FAQs!
Can I add agencies after I've tested?
You may add an agency or agencies to your list at any time after your initial registration AND PRIOR to your written test. The fee for this is the difference between what you have already paid and what the fee would have been had you added that agency or agencies at the time of your registration.
You will not be able to add agencies after your written exam, EXCEPT for the following conditions:
- You may add an agency following your written exam if that agency is a new PST subscribing agency that was not available on the day of your written exam, OR,
- You may add an agency following your written exam if that agency posts a new position opening in that agency’s profile on the PST website.
You may add agencies as described above if your written exam occurred within the 180 days prior to the posting of the new agency or new position, AND, you must add that agency within 90 days of the posting of the new agency or new position.
To see positions that are currently eligible to be added on, login to your account, hover over your name in the top right hand corner, and click on New Positions.
I changed my name. How can I make that edit in my account?
For identification purposes, we do not allow immediate name changes through our website. To request a name change, please send an email to firstname.lastname@example.org with a photo or a scan of your government issued ID or court document authorizing the name change. We will process your request as quickly as possible.
How do I schedule a test near me?
We do all of our remote testing with the National College Testing Association. Please visit their website to see if there is a college near you that can proctor your test.
When will my exam results be posted?
Written Exams and PST Physcial Ability Tests are typically graded within 1-2 business days.
Main Office Business Hours:
Monday - Friday 8:00 AM - 5:00 PM PDT
Public Safety Testing
20818 - 44th Avenue West, Suite 160
Lynnwood, WA 98036
Toll-Free: 1.866.HIRE-911 (1.866.447.3911)
CPAT CentersCPAT Center Business Hours:
Only open on CPAT & other test event dates/times.
Please do not mail any correspondence to CPAT Centers.
PST CPAT Testing & Training Center
1033 Industry Dr, Tukwila WA 98188
Tukwila, WA 98188
CPAT Testing Center
(Spokane Fire Training Center)
1618 N. Rebecca
Spokane, WA 99217
TESTING IN WASHINGTON STATE CANCELED THROUGH MAY 31, 2020
All pre-employment tests in Washington State have been canceled until May 31, 2020 unless government restrictions are eased. With recent updates, facility closures, and government guidelines, this step is necessary and could be modified at any time. The health and safety of our customers, our staff, and their families is of the highest priority.
We will continue to evaluate developments and make changes to this policy as necessary. When we do resume testing, there will be plenty of events for everyone to test. We are in regular communication with our public safety agency partners, assessing alternatives to the traditional testing model and our testing policies. Any future updates will be posted on the PST website and our Facebook page.
If you have tested with PST in the past 12 months, there may be additional positions you are now eligible to add. Several departments have temporarily changed their testing policies due to the suspension in testing that COVID-19 has caused. Please login to your PST account and navigate to the ‘New Positions’ page to see what departments you can add! We will regularly update that page in your account as departments send updates.
FUTURE TEST REGISTRATION
We know that there will be testing in the future - we just don’t know when! We want you to be prepared for when testing begins again so we have created test events on our calendar that you can register for that will place you in a queue to be first notified. These tests are not “real” test events, they are essentially a holding area. You will be able to “reschedule” out of that event to any other event date/location at no cost. Registering now will also give you time to work on your Personal History Statement (PHS) so that your data will be ready and up-to-date to send to your departments once testing resumes.
To sign up for this placeholder event, select the June 15, 2020 test date in your category (police, fire, 911 dispatch, corrections, etc.).
You may also click on the test event of interest below to sign up:
Law Enforcement & Corrections Written and Physical Ability Test
Please check back here frequently and ‘Like’ our Facebook page to stay updated.
PST staff are working remotely and are available by email at email@example.com. We anticipate a high email volume and will respond as quickly as possible.