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Thurston 911 Communications (TCOMM) - 911 Dispatcher
Last updated on September 26, 2023
PST Partner Agency since November 07, 2015
Testing Deadline: November 30, -0001.
Candidates interested in applying to a position with Thurston 911 Communications (TCOMM) must pass the PST typing test with a score of 35 WPM and a 90% accuracy rate or better to be eligible.
PST testing is not required for LATERAL APPLICANTS. LATERAL APPLICANTS are invited to apply directly through TCOMM to firstname.lastname@example.org.
Thurston County is located at the southern end of the Puget Sound in the Pacific Northwest. Mount Rainier and the Cascades are nearby to the east, while Washington's Pacific coast is just a short distance away to the west. Thurston County is located 60 miles south of Seattle, and 100 miles north of Portland. Thurston County is home to Washington’s state capital, the city of Olympia, and is in close proximity to neighboring cities, Lacey and Tumwater. The County is now home to about 300,000 residents with approximately half living in the urban tri-city area, while others prefer the smaller cities and towns of Yelm, Tenino, Rainier, Bucoda, and the unincorporated Thurston County area.
Thurston County has a number of freshwater lakes, miles of hiking and biking paths in the 110,000-acre Capital State Forest, public prairie lands, and the adjoining 3,700-acre Nisqually National Wildlife Refuge, all of these provide many opportunities for outdoor recreation. Clean air, clean water, a healthy economy, and close proximity to major metropolitan areas make Thurston County one of the most desirable places in the country to live, work, and play.
TCOMM receives and dispatches all 911 emergency calls for help from within the County. TCOMM provides dispatch services to all law enforcement (except Washington State Patrol), Fire Districts and Departments, and Medic One in the County. TCOMM also owns, operates, and manages the Thurston County Public Safety Radio network.
TCOMM is an independent, non-profit governmental agency. Established by an intergovernmental agreement and incorporated as a 501(c)3 charitable organization, the agency is governed by an eight-member Board of Directors known as the Administration Board. In addition to the Administration Board, a ten-member Operations Board is established within the intergovernmental agreement.
TCOMM telecommunications professionals are available 24 hours a day, seven days week to receive and record both 911 and ten-digit emergency calls from the public. These calls are dispatched at the appropriate level of public safety response based on protocols determined in conjunction with law enforcement, fire service and Medic One.
# of Staff: 76
Thurston 911 Communications (TCOMM) - 911 Dispatcher has 4 vacancies.
The deadline to test for the next hiring cycle is November 30, -0001.
TCOMM 911 recruits continuously for Public Safety Telecommunicators. Please apply now at tcomm911.org/employment to be included in our next set of interviews in June 2023. Successful candidates will start at our next Dispatcher Academy in August 2023. Candidates will only be notified if/when they are going to advance in the hiring process. For more information please visit www.tcomm911.org.
Full medical, dental, and vision benefits, life insurance and long-term disability; Deferred Compensation (457b) employer match; Public Employees Retirement System (PERS); paid vacation and sick leave, and holiday pay.
Thurston 911 Communications (TCOMM) - 911 Dispatcher Requirements
|Category||Requirement||Required at time of...|
The typing test is a critical component of your written test score and you are required to complete the online typing test within 90 days (before or after) your written exam. You will be allowed four (4) attempts at the typing test every seven (7) days and are responsible for selecting the score that you want PST to forward to the agencies you have applied with.
35 WPM; 90% Accuracy
|US Citizen/Lawful Permanent Resident||US Citizen or Lawful Permanent Resident|
|High School Grad/ GED||Yes|
|Driver's License Required||Yes|
|Felony Conviction(s) as an Adult||May be a disqualifier.|
|Felony Conviction(s) as a Juvenile||Will be carefully reviewed on a case by case basis|
|Ability to Read & Write the English Language||Yes|
|Vision Requirements||Correctable to 20/20|
|Prior Experience Requirement||One (1) year of customer service experience.|
|Multiple Scores from Same Applicant||We only consider the most recent score|
|Request/Access Scores||Twice or More Annually|
|Dispatch Typing Test||Standardize it (35 WPM and 90% Accuracy)|
Thurston 911 Communications (TCOMM) - 911 Dispatcher Disqualifiers
The following are automatic and potential disqualifiers. Applicants should not apply to our agency if they indicate any of the automatic disqualifiers. Potential disqualifiers will be considered on a case by case basis.
TESTING IN WASHINGTON STATE CANCELED THROUGH MAY 31, 2020
All pre-employment tests in Washington State have been canceled until May 31, 2020 unless government restrictions are eased. With recent updates, facility closures, and government guidelines, this step is necessary and could be modified at any time. The health and safety of our customers, our staff, and their families is of the highest priority.
We will continue to evaluate developments and make changes to this policy as necessary. When we do resume testing, there will be plenty of events for everyone to test. We are in regular communication with our public safety agency partners, assessing alternatives to the traditional testing model and our testing policies. Any future updates will be posted on the PST website and our Facebook page.
If you have tested with PST in the past 12 months, there may be additional positions you are now eligible to add. Several departments have temporarily changed their testing policies due to the suspension in testing that COVID-19 has caused. Please login to your PST account and navigate to the ‘New Positions’ page to see what departments you can add! We will regularly update that page in your account as departments send updates.
FUTURE TEST REGISTRATION
We know that there will be testing in the future - we just don’t know when! We want you to be prepared for when testing begins again so we have created test events on our calendar that you can register for that will place you in a queue to be first notified. These tests are not “real” test events, they are essentially a holding area. You will be able to “reschedule” out of that event to any other event date/location at no cost. Registering now will also give you time to work on your Personal History Statement (PHS) so that your data will be ready and up-to-date to send to your departments once testing resumes.
To sign up for this placeholder event, select the June 15, 2020 test date in your category (police, fire, 911 dispatch, corrections, etc.).
You may also click on the test event of interest below to sign up:
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PST staff are working remotely and are available by email at email@example.com. We anticipate a high email volume and will respond as quickly as possible.