Juneau is Alaska's capital city, located in the "panhandle" of Southeast Alaska, approximately 500 miles southeast of Anchorage and 900 miles north of Seattle, Washington. Juneau is accessible only by air and sea, and its economy relies on government and tourism. Juneau is the traditional homeland of the Tlingit, Haida, and Tsimshian people. This rich culture is evident in the community, and there are many ways to learn, participate, and appreciate this land that we call home. Juneau also has a vibrant artistic community, welcomes diversity, and is a great place to live. The city is served by six elementary schools, two middle schools, three high schools, a charter school, and the University of Alaska Southeast. The community has a modern hospital, a birth center, and SEARHC clinics. The city also has two museums, five libraries, theatrical groups, a symphony, baseball fields, softball fields, two indoor swimming pools, several boat harbors, an ice rink, a golf course, and a ski area. Juneau’s weather is categorized as a maritime rainforest with stunning scenery and many recreational opportunities, including hunting, fishing, boating, camping, hiking, biking, kayaking, and wildlife viewing. 

Juneau Police Department provides general police services to the City and Borough of Juneau, covering an area of 3,600 square miles and a population of approximately 32,000. The department has three divisions: Police Support Services, Operations and Administration. Within these divisions are eight primary units: Patrol, Investigations, Community Service, Records, Evidence, Dispatch, IT, and Administration. Due to Juneau's isolated geographic location, JPD is required to remain self-sufficient. Therefore, the department also maintains specialized teams in SWAT, Bomb Squad, and Hostage Negotiation. JPD provides regular and current training to all staff and operates from a modern facility that includes an up-to-date computerized dispatch center and records department. The City and Borough of Juneau offers excellent benefits with retirement through the State of Alaska. JPD also has a Wellness Program, focused on employee mental health, life/work balance, and overall wellbeing. JPD offers a hiring bonus to qualified Police Officer and Dispatcher applicants. Longevity bonuses are also offered every 4 years to Police Officers and continue up to year 20.

Juneau Police Department Mission Statement

In partnership with the people of Juneau, our mission is to make our city a place where people can live safely and without fear.

The department provides general police services to the City and Borough of Juneau, covering an area of 3,081 square miles and a population of approximately 32,000. The department consists of 2 divisions: Operations and Police Services. Within these divisions, there are 5 primary units: Patrol, Criminal Investigations, Community Service, Records, and Communications.  Due to Juneau's isolated geographic location, JPD is required to remain self-sufficient.  Therefore, the department also maintains specialized teams in SWAT, Bomb Squad, and Crisis Negotiations. JPD strives to provide regular and current training to all staff and operates from a modern facility that includes an up-to-date computerized dispatch center and records unit.  Patrol officers operate with up-to-date fleet, which are equipped with in-car video and mobile data terminals.  Officers wear body-worn cameras.

Do you enjoy being out in the community performing your assigned duties?

Does interacting with the public on a daily basis interest you?

Are you able to remain calm while still being diplomatic in sometimes tense situations?

Consider joining our team as a Community Service Officer!

INTEGRITY * SERVICE * RESPECT * COURAGE

WE ARE LOOKING FOR:
Being a Community Services Officer (CSO) offers diverse and challenging duties yet offers rewarding work as a public servant. CSOs must enjoy interacting with coworkers, as well as the public while being both a self-starter and a team player. CSOs must be able to multi-task and change duties throughout the day. CSOs are subject to all types of weather conditions, as well as noisy conditions (sirens, radio traffic, telephones, alarms). CSOs must be able to learn, follow, and apply JPD rules/policies/procedures, and CBJ ordinances. CSOs must be able to learn and easily navigate numerous computer programs throughout their shift; must read, understand, and clearly communicate orally and in writing the English language; must be able to physically move traffic barricades and various objects weighing 40 pounds or less. CSOs must remain calm, be decisive, and diplomatic during stressful or volatile circumstances.

Incumbents must follow a training plan, as well as the JPD Rules of Conduct and Core Values.

THE BENEFITS OF JOINING OUR TEAM

Working as a Community Service Officer for the Juneau Police Department is a personally rewarding and challenging career that has a significant positive impact on the community. CSOs receive about 6 months of on-the-job training to learn computer systems, how to handle calls for service, learn defense tactics, as well as become familiar with various CBJ ordinances they will be responsible for enforcing.

The Juneau Police Department has an Employee Wellness Program in addition to the excellent benefits through CBJ. JPD also has an in-house fitness room supplied with equipment that is funded and maintained by employees.

WORK HOURS & LOCATION

This position typically works Monday through Friday, 8:00 AM - 4:00 PM with occasional after-hours work due to community events or callouts. Optional schedule can be four 10hr shifts. This is a full-time union-represented position. Overtime is paid, and extra leave is granted when working holidays. Your office would be located at the Juneau Police Department located in the Lemon Creek area and has plenty of free, convenient parking available in a secure parking lot.

Typical Responsibilities

DESCRIPTION

You will be a civilian officer of the Juneau Police Department, wearing a department-issued uniform which includes a badge, 2-way radio, and OC pepper spray. You will drive 3-wheeled and/or 4-wheeled vehicles, making regular rounds of assigned areas to enforce ordinances related to parking, wood smoke, smoking, and litter. You will issue verbal warnings, written warnings, and/or citations for any violations found. You will be in frequent contact with JPD Dispatch via police radio and/or telephone. You will investigate complaints and alleged violations of litter, smoking, wood smoke, and parking ordinances. You will initiate contact with citizens, as well as, interact with pedestrians, motorists, and tourists, answering questions or providing assistance. You will appear in State and Municipal Court to testify on contested citations you have issued. You will plan, arrange, and staff special event projects. You will prepare and submit various press releases and radio announcements. As situations arise, you will perform traffic control related to accidents, structural fires, and various community events. You will impound vehicles, completing and submitting the necessary paperwork. You will act as liaison with neighborhood watch groups, Juneau Citizen’s Patrol, and other community groups or committees. You will assist police officers with presentations to schools and other groups on various ordinances, including litter control, the impact of garbage on bears, wood smoke concerns, and other pertinent topics. You will administer the Commercial Passenger Vehicle program and enforce related ordinances and regulations. You will write clear, concise, and accurate reports on daily activities and incidents requiring documentation.

Minimum Qualifications

Experience: None

Education: High School diploma or General Education Development (GED) certificate.

Other:
Must be a citizen of the United States or a resident alien who is legally
authorized to work in the United States; AND
Not less than 18 years of age at the time of appointment; AND
Applicants must possess or obtain a Driver's License by date of appointment
and for continued employment.

Supplemental Information

**Although marijuana usage is legal in Alaska, such drug use is not federally legal nor is its use allowed per departmental policy. Furthermore, an applicant with marijuana use within the past one (1) year will be automatically disqualified.

NOTE
As part of the selection process, applicants are subject to a background investigation that includes a criminal background review, fingerprinting, investigative review, and psychological examination; a medical examination by a licensed physician; and receipt of verified negative results of pre-employment testing for marijuana and controlled substances. All information provided by the applicant will be verified. Applicants who materially misrepresent any information provided in the employment process will be excluded from further consideration or dismissed if already employed.

APSIN NOTIFICATION
This position requires security clearance for the Alaska Public Safety Information Network (APSIN) issued by the Department of Public Safety (DPS). DPS may deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance.

SPECIAL NOTE:
Appointment to Community Services Officer positions will be made conditionally pending successful completion of all portions of the background process, medical exam, and drug test results.

DEPARTMENT REQUIREMENTS
Ability and willingness to work shifts, holidays, weekends, scheduled and emergency overtime, and be available for required on-call duty; attend local and out-of-area training courses as authorized and required; willingness to wear a uniform and comply with department grooming standards; maintain minimum unscheduled absences and a high rate of attendance; maintain a positive attitude and be flexible to change.

HIRING MANAGER CONTACT INFO
Alyssa Fischer
(907) 500-0674
ALFischer@juneaupolice.com

This position is open until filled. We have one vacancy to fill. We are reviewing applicants and inviting qualified individuals to participate in our selection process as they apply. If you have applied after the vacant position is filled, you will be notified. We encourage all applicants who are interested in this position to apply in a timely fashion.

Please read the below information carefully to ensure your application submission meets all submittal requirements.

Education
If you are using education to meet the minimum qualifications, you must document your education in your application, and you may be required to provide transcripts.

Work Experience
If you are using work experience to meet the minimum qualifications, you must document your work experience in the application.

If your application does not support minimum qualifications, you may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

Application Assistance

For questions regarding application submission or system operation errors, please visit:www.governmentjobs.com/careers/juneau/helpandsupport/applicationguide. If your question is not answered in the FAQ, you may contact the Department of Human Resources & Risk Management at (907) 586-5250 or human.resources@juneau.gov.

For applicant password assistance, please visit: 
https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

EEO Statement

The City & Borough of Juneau complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides or services, or alternative communication formats, please call (907) 586-5250 or TTY: Alaska Relay 711 or 1-800-770-8973, or correspond with the Department of Human Resources & Risk Management at employment@juneau.gov or 155 Heritage Way, Juneau, AK 99801. The City and Borough of Juneau is an equal opportunity employer.

Juneau Police Department - Community Service Officer has 1 vacancy.

The deadline to test for the next hiring cycle is October 11, 2024.

1 Vacany

Salary $29.82 - $31.95 Hourly Full-Time

Careers with the City & Borough of Juneau offer Many Benefits

The following information describes typical benefits available to employees of the City & Borough of Juneau. Actual benefits received may differ based on position type and will be prorated for other than full time work.

Incumbents of Part-time Limited, Eaglecrest Limited, Short-term Temporary, Emergency and Intern positions are not eligible for the benefits described below.

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
  • No cost employee only plan available
• Employer paid Basic Life insurance--$5,000 for employee, spouse & dependents
  • Additional optional coverage available
  • Travel protection & financial services offered as part of the Life Insurance coverage
• Optional group-based insurance premiums for
  • Term life with Accidental Death and Dismemberment (employee, spouse or qualified same sex partner, and dependents)
  • Short-term Disability
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital Indemnity Insurance
  • Pet Insurance
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
  • Employees are eligible for an employer funded Dependent Care Account (DCA) up to $5000.00 at open enrollment following 1 year of actively working.

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)
• Employer contribution into a defined benefit or defined contribution program, depending on your date of hire
• Option to enroll in the City & Borough of Juneau’s Deferred Compensation Program with MissionSquare
  • Employer match available for participating PERS Tier IV employees
• Note: The Defined Contribution Plan & Deferred Compensation Program offer a variety of investment options

For more information on health, retirement and optional benefits for eligible employees visit: Benefits – City and Borough of Juneau

Paid Leave and Holidays

• Personal leave with an accrual rate increase based on time served
  • 21 days of PL within first year of employment
  • Personal leave includes Sick leave
• Twelve paid holidays a year
• Six weeks Paid Parental Leave (to eligible employees)

Employee Wellness Program

The Employee Wellness Program assists employees in making choices that support their physical, mental, and emotional wellbeing. The program provides:

• An opportunity to earn a health insurance premium discount of $1300 per year
• An Employee Assistance Program
• Wellness Pass Discounts to local and CBJ recreation facilities
• Health related webinars
• Office Ergonomic Assessments

For more information on the Employee Wellness Program visit Wellness Program – City and Borough of Juneau.

Additional Perks

• Public Service Loan Forgiveness eligible employer
• Parking passes or bus passes provided for employees working in the downtown offices
• Free passes to Parks & Recreation field house, ice arena, and swimming pools