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Twin Falls Communications Center - Emergency Communications Officer
Last updated on July 15, 2021
PST Partner Agency since May 18, 2021
Candidates must have some experience and/or training in clerical work or related field, the operation of standard office equipment such as a personal computer, basic software applications and multiple-line telephone. Prior experience in emergency services dispatch or communications is desirable but not required.
Due to the nature of the work, listening, awareness to the reaction of others, attention to detail, problem solving and both verbal and written communication skills are necessary. Must have excellent interpersonal skills with the ability to work with a variety of individuals, remain calm and stay focused under stressful situations.
A complete and thorough background investigation, psychological evaluation, polygraph, and pre-employment drug and hearing test are required. Candidates must obtain a POST Basic Certification within 18 months of hire.
Candidates will also be required to complete an on-site Criticall Dispatch Practice Test where they listen to calls, dispatch police or fire, data entry.
The Twin Falls Community
Since it was founded in 1905, Twin Falls has grown to become the hub for services in south-central Idaho and northern Nevada, serving more than 250,000 people. We are the regional leader in business services, health care, education, and retail, but our prized possession is the natural beauty that surrounds us and our sense of community. Located between Seattle and Denver, and close to Boise and Salt Lake City, we offer a convenient location to grow and serve markets throughout the western United States.
We expect the 2020 census to reveal that the city of Twin Falls is home to more than 50,000 residents, and we expect to continue to grow. The Twin Falls Metropolitan Statistical Area is home to roughly 105,000 people and is growing at a rate of 9.4%.
The area offers nearly every type of outdoor recreation opportunity. For the outdoor enthusiast who likes to explore, the Cassia Mountain Range provides hundreds of miles of trails for hiking, mountain biking, and horseback riding. Explore the Snake River Canyon where 486 vertical feet of canyon wall tower over fishermen, kayaks, rock climbers, waterfalls, and golf courses. With an average of 286 days of sunshine a year, there is plenty of time to enjoy summer events or tour our high-desert playground.
The City of Twin Falls is managed under the Council-Manager form of government, combining the political leadership of seven elected city council members with the managerial experience of a City Manager. Twin Falls stands apart from other Idaho cities as one of only three with the Council-Manager form of government.
As an organization, the City of Twin Falls takes great pride in providing quality service. The City is unique among public employers because of its political stability, strong financial condition, dedication to constant improvement in facilities and services, and progressiveness towards novel approaches to problem-solving.
Several factors have contributed to the current strong position of the city. The leadership team has a 30-year history of developed and implemented strategic planning goals, strong economic development, and a commitment to fund infrastructure improvements.
The primary function of an Emergency Communication Officer (E.C.O.) is to answer emergency and non-emergency calls for assistance and information. The E.C.O. relays information to emergency response personnel, perform emergency medical dispatch, crisis intervention services, and maintains contact with callers until responders arrive. Must evaluate and process requests for emergency and non-emergency service in a fast, courteous, and efficient manner using computers, multi-line telephone, radio, or 911 systems.
The E.C.O. will determine and assign the level of priority of the call, enter data into a computer-aided dispatch (CAD) operating system, scan responder status, and record details about the call. Must interpret, analyze and anticipate the caller’s situation to resolve problems, provide information, identify the appropriate number and type of equipment or apparatus to dispatch as needed, or refer callers to other agencies. Enters and modifies information into local, state and national computer databases. The principal duties of this class are performed in an office work environment in which the employee may be subject to stressful and emotional situations.
Emergency Communication Officers must work varying hours, including night, weekend and/or holiday shifts in a general, 24-hour, office environment. The current 40-hour work week is based on a 10- or 12-hour shift depending on coverage; a three day weekend every other week; shifts begin at either 6:00 a.m. or 6:00 p.m.; shift schedules change from days to nights at two month intervals.
# of Staff: 305
Twin Falls Communications Center - Emergency Communications Officer has 3 vacancies.
Candidates will be sent testing information to personal e-mail addresses. Please respond to e-mails quickly to hold your place in hiring pools.
$18.96 per hour - Emergency Communication Officer Recruit - at hire
$20.28 per hour - Emergency Communication Officer Introductory - EMD certification, released to Independent Call taking
$21.69 + D.O.E. per hour - Emergency Communication Officer - EMD Certification, POST ECO Basic Certificate.
$26.04 - Emergency Communication Officer with 5 years of experience, EMD Certification, POST ECO Basic Certificate.
The current benefit package consists of:
- Uniform - business casual polos
- Medical insurance through Select Health offering a High Deductible Plan or a PPO Plan (subject to the provision of the Wellness Program) is provided for the employee and his/her family, effective the first of the month following approximately 60 days of employment.
- Dental Insurance is offered through Delta Dental or Willamette Dental and is effective the same day as the health insurance. A small co-pay for dependent coverage is available at the employee’s option and expense.
- Life Insurance with coverage in the amount of $25,000 for the employee is provided at no cost. The employee may purchase additional coverage, should they so desire.
- Long-term disability insurance.
- Retirement plan through PERSI (Public Employees Retirement System of Idaho) that is based on cost-sharing participation. Currently, employee members are required to contribute 7.16% of their monthly income to this plan.
- Tuition Reimbursement.
- Sick and Vacation Leave.
- Family Bonding Leave.
Twin Falls Communications Center - Emergency Communications Officer Requirements
|Category||Requirement||Required at time of...|
The typing test is a critical component of your written test score and you are required to complete the online typing test before the day of your exam. You will be allowed four (4) attempts at the typing test every seven (7) days and are responsible for selecting the score that you want PST to forward to the agencies you have applied with.
All applicants must accurately type a minimum of 40 WMP with 90% accuracy.
|US Citizen/Lawful Permanent Resident||US Citizen|
|High School Grad/ GED||Yes|
|Driver's License Required||Yes|
|Felony Conviction(s) as an Adult||
Free of any felony or misdemeanor convictions as described in IDAPA 11.11.01.056
|Ability to Read & Write the English Language||Yes|
|Vision Requirements||Correctable to 20/20|
|Prior Experience Requirement||No|
|Veterans Preference Points||Yes|
|Dispatch Typing Test||Standardize it ( 40 WPM and 90% Acc)|
Twin Falls Communications Center - Emergency Communications Officer Disqualifiers
The following are automatic and potential disqualifiers. Applicants should not apply to our agency if they indicate any of the automatic disqualifiers. Potential disqualifiers will be considered on a case by case basis.
Twin Falls Communications Center - Emergency Communications Officer
Twin Falls, ID 83301 Twin Falls County
Agency Test Requirements
Written Examination: Yes, required
Typing Test: Yes, required
Other City of Twin Falls positionsSign Up
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