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SNOCOM - Communications Officer/Dispatcher

  • Contact Information

    SNOCOM - Communications Officer/Dispatcher
    PO BOX 180
    SNOCOM 911
    Mountlake Terrace, Washington 98043
    Phone: 425-775-5201
    Department Website

Agency Added: 11/07/2011 | Last updated: 05/29/2018

Community Information

SNOCOM is located in Mountlake Terrace, Washington in the beautiful Pacific Northwest Puget Sound Region. This area offers many recreational opportunities from hiking to boating to skiing. Mountlake Terrace is just 10 miles from downtown Seattle, 26 miles from SeaTac International Airport and minutes away from ferries to various islands, towns and activities.

Department Information

SNOCOM is a regional emergency dispatch center for police, fire and medical calls within Southwest Snohomish County. It is a product of an interlocal agreement between local jurisdictions, including the cities of Brier, Edmonds, Lynnwood, Mill Creek, Mountlake Terrace, Mukilteo, Woodway and Fire District 1. These member agencies rely on SNOCOM to receive calls from their residents and to dispatch the appropriate emergency responder. SNOCOM is governed by a Board of Directors made up of elected and non-elected representatives of its member agencies. SNOCOM does not have taxing authority of its own and is funded entirely by member assessments.

SNOCOM’s day-to-day operations are managed by an Executive Director, 2 Operations Managers and an Information Technology Manager. SNOCOM employs 28 dispatchers and 5 dispatch supervisors. Together, this group of employees and support staff operate the agency, which functions 24 hours a day, seven days a week and 365 days a year.

SNOCOM is part of a large scale county-wide public safety technology project currently underway in Snohomish County for a joint CAD (computer aided dispatch) and RMS (records management system) shared database. This project will replace 20 year old, outdated, public safety technology. The project involves 52 agencies at a cost of just under $8 million dollars.

Area Information

  • Population Size:Approximately 303,000

Agency Requirements:

Category Requirement Required at time of..
Test Hire
Minimum Age 18 X  
US Citizen/Lawful Permanent Resident US Citizen or legally eligible to work in the United States. X  
High School Grad/ GED Yes X  
Driver's License Required Yes   X
Felony Conviction(s) as an Adult None    
Ability to Read & Write the English Language Yes X  
Vision Requirements Ability to use close vision and adjust visual focus. X  
Other The Dispatch Trainee receives and prioritizes emergency and non-emergency calls from the public, provides information to or dispatches police, fire or medical units where needed and performs clerical duties that support the operations of a public safety communications center. This position requires a high degree of confidentiality and strong interpersonal skills. The Dispatch Trainee is in training for the position of Dispatcher. The Dispatch Trainee operates a computer workstation and related computer equipment that supports communications center operations, various radio communications equipment, photocopier, FAX machine, Teletype, and telephone (multiple lines).

Ability to type 35 wpm with 90% accuracy.
Ability to take direction, and cooperate in a learning environment, while performing assigned duties.
Ability to communicate effectively, both orally and in writing.
Ability to read and comprehend police, fire, and emergency medical manuals and procedures.
Ability to operate multiple telephone lines to include emergency 9-1-1 lines, computer terminal and related communications equipment.
Ability to properly evaluate information and events, prioritize them, determine the availability of public safety field units, and properly dispatch them to the scene of reported incidents.
Ability to think clearly and make prompt and accurate decision under emergency circumstances.
Ability to think and speak clearly, concisely, and courteously in emergency situations.
Ability to perform multiple tasks and adjust priorities as circumstances require.
Ability to establish and maintain effective working relationships with supervisors, co-workers, and the general public.
Ability to attain required certifications to maintain proficiency and knowledge of dispatching procedures and operation.
Ability to work various shifts, including weekends and holidays.
Ability to obtain a valid Washington State Driver;s License.

This agency allows out of state testing.
Multiple Scores from Same Applicant We consider all the scores from the same applicant    

Agency Disqualifiers:


Category Disqualifier
Automatic1 or more traffic crime convictions in last 2 years (DWI, Suspended, Reckless, etc)
Drug Usage
AutomaticIllegal use of illegal drugs in the last 3 years.
AutomaticIllegal use of ANY controlled substance while employed in a criminal justice capacity.
AutomaticOther drug use outside these standards will be considered on case by case basis.
AutomaticPattern of illegal use of prescription medication.
AutomaticMarijuana use within past year.
Criminal Activity
AutomaticAny adult felony conviction.
AutomaticAny misdemeanor, or felony conviction while employed in a criminal justice capacity.
PotentialAdult misdemeanor convictions will be carefully reviewed.
PotentialJuvenile felony conviction will be carefully reviewed.
AutomaticUnlawful sexual misconduct.
AutomaticBeen dishonorably discharged from the United States armed forces.
AutomaticLied during any stage of the hiring process.
AutomaticFalsified his or her application, personal history questionnaire, or any other forms during hiring process.

Current Hiring Status

Currently have 4 openings. Recruitment is ongoing to maintain an eligibility list.

Salary Information

Dispatch Trainee: $3,602-$3,789.
Fully Certified Dispatcher: $3,887-$5,020

Benefit Information

100% Employer paid Medical, Dental, Vision insurance benefit for the employee; 80% paid for spouse and/or children. Supplemental insurance is available as well. Employees accrue sick leave at 8 hours per month and vacation rates as determined by the collective bargaining agreement. A holiday buy-back program provides employees 4% of the base wage which is paid in December. Deferred compensation plan, including matched and non-matched employer contributions as outlined in the collective bargaining agreement. Employees are members of the Public Employees Retirement system.