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South Sound 911 - Fire and Law Enforcement Services Positions

  • Contact Information

    South Sound 911 - Fire and Law Enforcement Services Positions
    955 Tacoma Avenue South, Suite 102
    Tacoma, Washington 98402
    Phone: 253-798-6078
    Department Website

Agency Added: 12/06/2013 | Last updated: 06/13/2018

Community Information


Department Information

South Sound 911 is the result of collaborative problem-solving efforts between 911 centers and the community. In November 2011, residents of Pierce County voted for a 0.1% sales tax increase to support public safety. With the community’s support, five 911 centers are consolidating or collocating under South Sound 911, and an integrated, reliable radio system will be built to provide better protection for first responders – and safer communities.

Formation of South Sound 911 and its radio system is underway. Through its member agencies – Pierce County, the City of Tacoma, the City of Lakewood, the City of Fife, and West Pierce Fire & Rescue – South Sound 911 will provide combined 911 and dispatch services for 16 law enforcement agencies and 22 fire departments. And in the very near future, South Sound 911’s new radio system will provide improved, inter-operable communications between dispatchers and law enforcement, fire and medical responders.

South Sound 911 currently employs approximately 230 personnel, many of whom work various shifts to provide 24-hour service for 911, dispatch, and records management.

We will provide a modern, unified emergency communication and response system to protect and serve our communities and partner agencies.

We will collaborate with regional partners to protect lives, property and communities. We will enhance public safety by:

·         Assuring prompt responses to all emergencies and service requests

·         Serving the public trust with reliable, interoperable, efficient and financially responsible systems

·         Inspiring industry excellence with innovative technologies and staff

Motto - Service with Integrity and Respect

About our Area
Our service area is geographically diverse and demanding. Pierce County is the second most populous county in Washington state and a hub of international travel and commerce – via the Port of Tacoma, the largest transportation corridor in the state (I-5), Puget Sound, its proximity to the Canadian border and its position as a Pacific Rim state. It is also a major part of the state’s military core with Joint Base Lewis-McChord located within the county.

Pierce County’s 1,790 square miles include a forested mountain range with the largest active volcano in the Pacific Northwest (Mount Rainier), several major earthquake faults, 217 miles of Puget Sound saltwater shorelines, and a 2,400-acre port facility.

Pierce County’s other notable and unique sites include the Tacoma Narrows Bridge, one of the longest suspension bridges in the world; Chambers Bay Golf Course, home to the 2015 U.S. Open Championships; LeMay – America’s Car Museum; Crystal Mountain Ski Resort; the Tacoma Dome, one of the largest wooden domed structures in the world; the Washington State Fair, one of the 10 largest fairs in North America; Point Defiance Park and the 600-acre Northwest Trek wildlife preserve. 


Area Information

  • Population Size: 811,681
  • County: Pierce

Agency Requirements:

Category Requirement Required at time of..
Test Hire
Minimum Age 18 X  
US Citizen/Lawful Permanent Resident Eligible to work in the U.S. X  
High School Grad/ GED Yes X  
Driver's License Required Yes X  
Felony Conviction(s) as an Adult May be a disqualifier. X  
Felony Conviction(s) as a Juvenile Reviewed and considered on a case by case basis. X  
Ability to Read & Write the English Language Most of the business is conducted over the phone or in electronic communications. Must be able to communicate fluently in English. X  
Vision Requirements Ability to see computer monitor, depth perception, color vision. X  
Other Candidates must be able to type 35 WPM with 90% Accuracy Rate.

This agency allows out of state testing.
Multiple Scores from Same Applicant We only consider the most recent score    
Request/ Access Scores On an as-needed basis as vacancies occur    

Agency Disqualifiers:


Category Disqualifier
PotentialReviewed on a case by case basis.
Drug Usage
AutomaticYou must be drug free for the three (3) years prior to this application
AutomaticYour lifetime marijuana possession must not have exceeded twenty-five (25) times total; but you may be considered for employment if you have had no possession in the last ten (10) years
AutomaticYour lifetime possession of all other illegal drugs must not have exceeded four (4) times total in the last ten (10) years. No prescription drug abuse is allowed.
AutomaticNo use of illegal drugs by free-basing or needle injection (excluding steroids)
AutomaticNo illegal use of steroids within three (3) years
AutomaticNo illegal drug use since making any law enforcement application
AutomaticNo illegal manufacture, transportation, selling of any illegal controlled substance as part of a criminal enterprise, or for financial gain.
Criminal Activity
PotentialReviewed on a case by case basis

Current Hiring Status

 Please Select our agency to view your scores.

Please see the "Helpful Tips" under the Important Information section.

Veterans - you may apply your education and training benefits toward the approved Communications Support Officer, Communications Officer and Dispatcher On-the-Job training programs at South Sound 911!  


Salary Information

Pay scale information.

For example, the Communications Officer pay scale is:


Step 1

Step 2

Step 3

Step 4

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Benefit Information


South Sound 911 provides excellent medical, dental and vision plans for employees and their dependents, as well as participation in the state’s retirement system. Benefits include:


VACATION LEAVE:  Employees receive twelve days of vacation per year initially, accruing at 3.69 hours per pay period.  Vacations leave accrual increases occur on an employee's anniversary date. 

SICK LEAVE:  Employees receive twelve days of sick leave per year, accruing at 3.69 hours per pay period.

HOLIDAYS:  Employees receive twelve paid holidays.



MEDICAL COVERAGE:  Choice of four medical plans which includes prescription drug coverage for the employee and their dependents.  Employees choosing the AWC HealthFirst or Group Health $10 copay plan pay a monthly contribution amount of $40 for employee only and $80 for family coverage.  South Sound 911 pays the remaining monthly premium.

South Sound 911 will pay 100% of the premiums for both employees and dependents electing one of the High Deductible Health Plans and $2,500 annually into an employee Health Savings Account.  Employees will also be able to contribute to their HSA. 

VISION:  Vision coverage through VSP for the employee and their dependents.  South Sound 911 pays the monthly premium. 

DENTAL COVERAGE:  Choice of two dental programs for the employee and their dependents.  South Sound 911 pays the monthly premium.

LIFE INSURANCE AND LONG TERM DISABILITY:  South Sound 911 provides and employer paid benefit of 1x annual salary life insurance for all full time employees.  Additional life insurance is available at the employee’s expense.  Employees also receive employer paid long term disability coverage.  The waiting period for long-term disability coverage is 180 and payment is at 60% of the employee's monthly salary.


EMPLOYEE ASSISTANCE PROGRAM:  South Sound 911 offers employees and their families an Employee Assistance Program called ComPsych.

For AWC specific benefit questions, you are also welcome to contact AWC Employee Benefit Trust at 1-800-562-8981 or 360-753-4137, email: benefitinfo@awcnet.org website: www.awctrust.org.


OTHER INSURANCE:  Short Term Disability and other insurance options are available with AFLAC at the expense of the employee. 

RETIREMENT: South Sound 911 employees participate in the Washington State Department of Retirement Systems PERS 2 or PERS 3 plans.  Upon transition to South Sound 911 employees will complete a new enrollment and beneficiary forms.  There will be no break in service upon transition to South Sound 911 as the hire date will occur within one day of the separation date.

Any employees on the PERS 3 plan will have the opportunity to elect a new contribution rate.  For more information on retirement plans, please visit www.drs.wa.gov or call 360-664-7000.

SOCIAL SECURITY AND INDUSTRIAL INSURANCE:  Employees are covered by Social Security and the State Industrial Insurance Act.

DEFERRED COMPENSATION PROGRAM:  South Sound 911 employees have access to a deferred compensation program through ICMA-RC.  Quarterly one-on-one meetings with a retirement plans specialist from ICMA-RC are made available to employees at the work site.

PAY PERIODS:  South Sound 911 has 26 payroll periods.  Pay dates occur every other Friday.  Employees are enrolled in direct deposit.