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RIVERCOM 911 - Dispatcher


  • Contact Information

    RIVERCOM 911 - Dispatcher
    P.O. Box 3344

    Wenatchee, Washington 98807
    Phone: 509-662-4650
    Department Website

Agency Added: 08/16/2013 | Last updated: 04/05/2018

Community Information

RIVERCOM is located in central Washington and is surrounded by a very diverse geographical area. The two major industries in the area are agriculture and tourism. The region has developed into an all-season, year-round outdoor recreation destination. The region's geographical features, tourism, and agriculture all contribute unique challenges in providing 911 and emergency services to the area.

Department Information

RIVERCOM is a 2-county Public Safety Answering Point (PSAP) located in Wenatchee, Washington that serves Chelan and Douglas counties.  RIVERCOM operates twenty-four (24) hours a day, seven (7) days a week processing emergency 911 and non-emergency calls-for-service and dispatching thirty-two (32) law, fire, and emergency medical public safety agencies within Chelan and Douglas counties.  RiverCom’s range of service covers approximately 4,741 square miles - from Stevens Pass to Blewett Pass and from Grand Coulee Dam to Crescent Bar and serves a population of about 112,000 residents. 

Area Information

  • County: Chelan and Douglas Counties
  • Population: 112,000 (both counties)

Agency Requirements:

 
Category Requirement Required at time of..
Test Hire
Minimum Age Applicant must be at least 18 years of age. X  
US Citizen Applicant must be a U.S. citizen, or possess a Permanent Resident Card. X  
High School Grad/ GED Applicant must have a High School Diploma, or have received a G.E.D. X  
Driver's License Required Applicant must possess a valid Driver's License issued by current State of residence. X  
Ability to Read & Speak the English Language Applicant must be able to clearly and fluently communicate in English, both verbally and in writing. X  
Vision Requirements Applicant be able to see clearly with 20/20 vision corrected while viewing color-coded/prioritized computer screens and under artificial lighting. X  
Other Candidates must be able to type 35 WPM with 90% Accuracy Rate.


This agency allows out of state testing.
X  
Multiple Scores from Same Applicant We consider the highest score received within the past one year    
Request/ Access Scores On an as-needed basis as vacancies occur    

Agency Disqualifiers:

THE FOLLOWING ARE AUTOMATIC AND POTENTIAL DISQUALIFIERS. APPLICANTS SHOULD NOT APPLY TO OUR AGENCY IF THEY INDICATE ANY OF THE AUTOMATIC DISQUALIFIERS. POTENTIAL DISQUALIFIERS WILL BE CONSIDERED ON A CASE BY CASE BASIS.

Category Disqualifier
Driving
PotentialDriving incidents will be considered on a case-by-case basis.
Drug Usage
AutomaticIllegal drug substance usage or exposure within past 3 years.
AutomaticIllegal use of illegal drugs in the last 3 years.
AutomaticIllegal use of ANY controlled substance while employed in a criminal justice capacity.
AutomaticIllegal opiate use.
AutomaticHallucinogen use within past 3 years.
AutomaticIllegal use of 1 or more different controlled substances.
PotentialOther drug use outside these standards will be considered on case by case basis.
AutomaticNo illegal sale of ANY drug, including marijuana.
AutomaticPattern of illegal use of prescription medication.
Criminal Activity
AutomaticAny adult felony conviction.
AutomaticAny misdemeanor, or felony conviction while employed in a criminal justice capacity.
PotentialAdult misdemeanor convictions will be carefully reviewed.
PotentialJuvenile felony conviction will be carefully reviewed.
AutomaticBeen convicted of any crime under a domestic violence statute.
AutomaticUnlawful sexual misconduct.
Employment
AutomaticBeen dishonorably discharged from the United States armed forces.
AutomaticLied during any stage of the hiring process.
AutomaticFalsified his or her application, personal history questionnaire, or any other forms during hiring process.
AutomaticPrevious revocation or denial of (CJTC/POST) certified status, or suspension of current (CJTC/POST) certified status.
Financial
AutomaticFailure to pay income tax or child support.
PotentialCurrent credit accounts, or unresolved accounts in collection will be carefully reviewed.

Current Hiring Status

Number of Current Vacancies: RiverCom is currently hiring for 2 positions

RiverCom maintains a list of job candidates as scores are received from Public Safety Testing.  Selected candidates  receive an invitation to apply for the position of Emergency Services Dispatcher.  Oral board interviews are conducted on either an as-needed basis and as positions become available or to establish a hiring list. As positions become available, candidates must successfully complete the pre-employment process before start of employment.

Even after positions have been filled, RiverCom will continue to accept testing scores and conduct interviews for the purpose of establishing a Hiring Eligibility List.  Such candidates will remain on the list for a period of one (1) year from the date of their interview.  RiverCom will utilize the Hiring Eligibility List for hiring purposes as positions become available. 

Salary Information

$3,405.57 - $4,006.55 (Effective 01/01/2018)
(Additional compensation is provided as shift premium pay and longevity pay, as applicable.)

Salary is determined by a step wage scale (Steps 1-4) based on years of employment in the position.

All compensation follows the RiverCom Dispatchers Guild Collective Bargaining Agreement.

Benefit Information

Benefits package includes participation in the Washington State Department of Retirement Systems (PERS) program; the DCP deferred compensation program is also available to employees; paid vacation leave (based on step scale), sick leave (earn 8 hours per month), paid holidays (10 adjustable holidays plus 1 floating day), and wellness leave incentive program; comprehensive health insurance including medical, dental, vision, and employee assistance program.