DISCLAIMER: The information herein is provided by the respective agency and is only as accurate and as up-to-date as the agency representative(s) update this information. PST is not responsible for the veracity of this data as it is provided directly from the agency. It is ultimately the applicant's responsibility to verify any information about the agency with the agency.

RIVERCOM 911 - Dispatcher

  • Contact Information

    RIVERCOM 911 - Dispatcher
    P.O. Box 3344

    Wenatchee, Washington 98807
    Phone: 509-662-4650
    Department Website

Agency Added: 08/16/2013 | Last updated: 09/17/2018

Community Information

RIVERCOM is located in central Washington and is surrounded by a very diverse geographical area. The two major industries in the area are agriculture and tourism. The region has developed into an all-season, year-round outdoor recreation destination. The region's geographical features, tourism, and agriculture all contribute unique challenges in providing 911 and emergency services to the area.

Department Information

RIVERCOM is a 2-county Public Safety Answering Point (PSAP) located in Wenatchee, Washington that serves Chelan and Douglas counties.  RIVERCOM operates twenty-four (24) hours a day, seven (7) days a week processing emergency 911 and non-emergency calls-for-service and dispatching twenty-three (23) law, fire, and emergency medical public safety agencies within Chelan and Douglas counties.  RiverCom’s range of service covers approximately 4,750 square miles - from Stevens Pass to Blewett Pass and from Grand Coulee Dam to Crescent Bar and serves a population of about 120,000 residents. 

Area Information

  • County: Chelan and Douglas Counties
  • Population: 112,000 (both counties)

Agency Requirements:

Category Requirement Required at time of..
Test Hire
Minimum Age Applicant must be at least 18 years of age. X  
US Citizen/Lawful Permanent Resident Applicant must be a U.S. citizen, or possess a Permanent Resident Card. X  
High School Grad/ GED Applicant must have a High School Diploma, or have received a G.E.D. X  
Driver's License Required Applicant must possess a valid Driver's License issued by current State of residence. X  
Ability to Read & Write the English Language Applicant must be able to clearly and fluently communicate in English, both verbally and in writing. X  
Vision Requirements Applicant be able to see clearly with 20/20 vision corrected while viewing color-coded/prioritized computer screens and under artificial lighting. X  
Other Candidates must be able to type 35 WPM with 90% Accuracy Rate.

This agency allows out of state testing.
Multiple Scores from Same Applicant We consider the highest score received within the past one year    
Request/ Access Scores On an as-needed basis as vacancies occur    

Agency Disqualifiers:


Category Disqualifier
PotentialDriving incidents will be considered on a case-by-case basis.
Drug Usage
AutomaticIllegal drug substance usage or exposure within past 3 years.
AutomaticIllegal use of illegal drugs in the last 3 years.
AutomaticIllegal use of ANY controlled substance while employed in a criminal justice capacity.
AutomaticIllegal opiate use.
AutomaticHallucinogen use within past 3 years.
AutomaticIllegal use of 1 or more different controlled substances.
PotentialOther drug use outside these standards will be considered on case by case basis.
AutomaticNo illegal sale of ANY drug, including marijuana.
AutomaticPattern of illegal use of prescription medication.
Criminal Activity
AutomaticAny adult felony conviction.
AutomaticAny misdemeanor, or felony conviction while employed in a criminal justice capacity.
PotentialAdult misdemeanor convictions will be carefully reviewed.
PotentialJuvenile felony conviction will be carefully reviewed.
AutomaticBeen convicted of any crime under a domestic violence statute.
AutomaticUnlawful sexual misconduct.
AutomaticBeen dishonorably discharged from the United States armed forces.
AutomaticLied during any stage of the hiring process.
AutomaticFalsified his or her application, personal history questionnaire, or any other forms during hiring process.
AutomaticPrevious revocation or denial of (CJTC/POST) certified status, or suspension of current (CJTC/POST) certified status.
AutomaticFailure to pay income tax or child support.
PotentialCurrent credit accounts, or unresolved accounts in collection will be carefully reviewed.

Current Hiring Status

Number of Current Vacancies: RiverCom is currently hiring for 2 TELECOMMUNICATOR positions

RiverCom maintains a list of job candidates as scores are received from Public Safety Testing.  Selected candidates  receive an invitation to apply for the position of Telecommunicator.  Oral board interviews are conducted on either an as-needed basis and as positions become available or to establish a hiring list. As positions become available, candidates must successfully complete the pre-employment process before start of employment.

Even after positions have been filled, RiverCom will continue to accept testing scores and conduct interviews for the purpose of establishing a Hiring Eligibility List.  Such candidates will remain on the list for a period of one (1) year from the date of their interview.  RiverCom will utilize the Hiring Eligibility List for hiring purposes as positions become available. 

Salary Information

Effective January 1, 2018:

Monthly Salary: $3,612.97 - $4,250.55; salary is based on a Wage Scale, Steps 1-4 (based on years of employment in the position)

Longevity Pay: $85.01 - $425.06

Shift Premiums: $55.47 - $124.80

All compensation follows the RiverCom Dispatchers Guild Collective Bargaining Agreement.

Overtime is earned for hours worked that exceed 40 hours per work week. Employee may elect to receive compensatory time in lieu of paid overtime.

Benefit Information

RiverCom offers a comprehensive benefits package that includes the following:

Paid Annual Leave (Annual Leave accrual is based on a step scale based on years of service; new employees earn 8 hours of Annual Leave per month; may carry-over up to 200 hours of Annual Leave from one calendar year to the next)

Paid Holiday Leave

Paid Sick Leave (Employee earns 8 hours per month and can carry-over up to 960 hours from one calendar year to the next)

Wellness Leave Incentive Program

Participation in the Washington State Department of Retirement Systems (PERS) program

Employee may voluntarily contribute to a deferred compensation program (DCP) 

Group Health Care Plan includes medical, dental, vision, and employee assistance program (RiverCom pays 100% of employee premiums and pays 80% up to $850.00 for spouse, domestic partner, and dependent premiums)