DISCLAIMER: The information herein is provided by the respective agency and is only as accurate and as up-to-date as the agency representative(s) update this information. PST is not responsible for the veracity of this data as it is provided directly from the agency. It is ultimately the applicant's responsibility to verify any information about the agency with the agency.

Valley Communications Center - Communications Officer/Dispatcher

  • Contact Information

    Valley Communications Center - Communications Officer/Dispatcher
    27519 108th Ave SE

    Kent, Washington 98030
    Phone: (253) 372-1300
    Department Website

Agency Added: 11/07/2011 | Last updated: 09/10/2018

Community Information

The Regional 9-1-1 Center for South King County. Located in Kent, Washington, Valley Communications Center is the Regional 9-1-1 Center that provides emergency communications services to communities of South King County. Valley Com, as we are known, is responsible for answering emergency 9-1-1 calls and dispatching resources such as police officers, firefighters and paramedics to citizens requiring assistance. Our service area spans from Seattles southern border to a few blocks south of the Pierce County line and from Vashon Island to the foothills of the Cascade Mountain Range.

Department Information

Valley Com serves as the critical link between people who need help and the public safety responders who provide emergency services. Our 9-1-1 call receivers, dispatchers and team supervisors are highly trained specialists who are masters at multi-tasking in a busy, high stress environment where customer service skills, speed and accuracy are all critical for success. In short, we get information from callers, give it away as soon as possible to field personnel and then verify the responders received the information. 

A vital part of the process is obtaining complete information in a timely manner from people under stress. Our call receivers ask questions (sometimes a lot of questions!) to determine where people are so they can determine exactly which police, fire or EMS agencies serve them, and they ascertain what's going on so they can send the right type and amount of help to the scene. For critical calls, while the call taking process is underway information is relayed to the appropriate dispatchers so help can be started to the scene while the call receiver is still on the line gathering information. 

Using the information gathered by call receivers, dispatchers send the appropriate field personnel based on the nature of the call and its severity. Assignments are based on defined procedures put in place by our customer agencies. As the call progresses, field personnel are tracked in our Computer Aided Dispatch (CAD) system including the time they responded, arrived and cleared the incident. Dispatchers also support field personnel by providing updates obtained from additional callers while units are en route. On behalf of police officers, they also query computer databases for license, registration, stolen article, stolen vehicle, firearm, warrant and protection order information. 

To fulfill our mission, we also have highly trained technical support staff members who deploy and maintain our computer networks, radio and phone systems, which must be available at all times. Our administrative team provides the necessary support to manage our certifications and accreditations; initial and ongoing training needs; financial and budget oversight and human resource support for the hiring process and benefit administration.

Area Information

  • Population: 715,000
  • County: King
  • Dept Size: 133

Agency Requirements:

Category Requirement Required at time of..
Test Hire
Minimum Age 17 X  
US Citizen/Lawful Permanent Resident Must be legally authorized to work in the United States. X  
High School Grad/ GED Yes X  
Driver's License Required Yes X  
Felony Conviction(s) as an Adult None X  
Felony Conviction(s) as a Juvenile Will be carefully reviewed X  
Ability to Read & Write the English Language Yes X  
Vision Requirements Correctable to 20/20 X  
Other Typing Speed: 40 WPM, 90% Accuracy

This agency allows out of state testing.
Multiple Scores from Same Applicant We only consider the most recent score    

Current Hiring Status

Valley Com will be recruiting for a late winter/early spring academy  with up to 10 openings.  If interested in being considered, please identify us as an agency you want to receive your scores, then visit www.valleycom.org for more information. 

Salary Information

Ranges from: $25.66/hour to $30.66 /hour

Benefit Information

Full medical, dental, vision; Paid vacation, sick, and holidays; Public Employees Retirement Systems; Tuition reimbursement; Short/Long Term Disability, and Life.